Mary Curtis
Newnan,GA
Summary
A dynamic professional with extensive experience at Delta Air Lines, Inc, specializing in logistics planning and customer service. Demonstrated excellence in transportation coordination and teamwork, significantly enhancing operational efficiency. Proven ability to manage complex cargo and ticketing systems, ensuring accuracy and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Cargo Agent
Delta Air Lines, Inc
Atlanta, GA
05.2024 - Current
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
Ticket Agent
Delta Air Lines, Inc
Atlanta, GA
10.2019 - 05.2024
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Answered customer inquiries regarding ticket availability, and pricing.
Ramp Agent
Delta Air Lines, Inc
Atlanta, GA
08.2006 - 10.2019
- Efficiently operated ground service equipment, such as tugs, to facilitate smooth handling of baggage and cargo.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Enhanced team efficiency by effectively communicating with coworkers and supervisors during shift handoffs.
Education
High School Diploma -
Mumford HS
Detroit, MI06-1991
Skills
- Logistics planning
- Transportation coordination
- Dispatching
- Teamwork and collaboration
- Customer service
- Time management
Timeline
Cargo Agent
Delta Air Lines, Inc
05.2024 - Current
Ticket Agent
Delta Air Lines, Inc
10.2019 - 05.2024
Ramp Agent
Delta Air Lines, Inc
08.2006 - 10.2019
High School Diploma -
Mumford HS