MARY D
Montgomery
Summary
Customer service professional with extensive experience at VXI Global, skilled in resolving inquiries and enhancing customer satisfaction. Proficient in CRM software and effective communication, consistently delivering exceptional service. Recognized for maintaining composure under pressure and achieving operational goals through teamwork and adaptability.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
VXI Global
Montgomery
07.2023 - Current
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Processed orders while maintaining accurate customer records.
- Utilized CRM software to efficiently track customer interactions.
- Educated customers about products and services to enhance knowledge.
- Handled escalated complaints with professionalism and empathy.
- Provided precise information regarding products and services in response to inquiries.
- Delivered exceptional customer service to resolve complaints timely.
- Maintained composure in stressful situations to effectively diffuse tension.
Assistant Manager
Security Finance
Montgomery
10.2021 - 06.2023
- Implemented safety protocols and emergency response plans in collaboration with team.
- Managed customer service inquiries and complaints efficiently.
- Maintained current knowledge of company products and services.
- Accurately recorded sales transactions using point-of-sale systems.
- Remained calm under pressure, effectively diffusing tense situations.
- Prepared loan paperwork and ran credit reports.
- Processed ACH transactions and deposits.
- Reviewed applications for approval or denial based on established criteria.
Final Line Inspection Off
Hyundai Glovis
Montgomery
05.2017 - 10.2021
- Facilitated communication between shifts to maintain operational efficiency.
- Achieved production requirements consistently, contributing to overall output goals.
- Ensured strict adherence to health and safety guidelines across all processes.
- Estimated costs while establishing and maintaining quality standards.
- Drove vehicles from quality assurance line to pre-delivery inspection, ensuring readiness for next stages.
Direct Care Staff
Magnolia Wood
Montgomery
02.2014 - 04.2017
- Assessed patients and documented medical histories with precision.
- Evaluated patient care needs, prioritized treatments, and optimized patient flow.
- Provided assistance with mobility in beds, baths, wheelchairs, and vehicles.
- Supported patients with personal hygiene, grooming, feeding, and elimination tasks.
- Obtained detailed information on clients' medical histories, complaints, and allergies.
- Changed sterile dressings to ensure wound integrity.
- Performed clerical tasks including data entry, phone answering, and document filing.
- Responded adeptly to patients' physical, emotional, and developmental requirements.
Direct Care Staff
PHP of Alabama
Wetumpka
06.2012 - 02.2014
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Provided pre- and post-operative care.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Direct Care Staff
Quality South Inc.
Montgomery
08.2009 - 05.2012
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled and accompanied clients to medical appointments.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Provided pre- and post-operative care.
- Changed sterile dressings.
- Maintained a clean, healthy and safe environment.
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
Education
Associate of Applied Science - Business Administration
Wallace Community College
Selma, AL01.2012
High School Diploma -
Selma High School
Selma, AL01.2008
Skills
- CPR and First Aid certification
- Material handling expertise
- Feeding assistance
- Assembly line production
- Patient-centered care
- Trustworthy companion
- Organizational skills
- Emotional support and companionship
- CRM software proficiency
- Compassionate caregiver
- Microsoft Office skills
- Credit card processing expertise
- Reliable team player
- Quality control management
- Dedicated hospice provider
- Communication skills
- Adaptability
- Team collaboration
- Effective communication strategies
- Time management techniques
- Active listening skills
- Call center operations knowledge
- Data collection and analysis
Timeline
Customer Service Representative
VXI Global
07.2023 - Current
Assistant Manager
Security Finance
10.2021 - 06.2023
Final Line Inspection Off
Hyundai Glovis
05.2017 - 10.2021
Direct Care Staff
Magnolia Wood
02.2014 - 04.2017
Direct Care Staff
PHP of Alabama
06.2012 - 02.2014
Direct Care Staff
Quality South Inc.
08.2009 - 05.2012
Associate of Applied Science - Business Administration
Wallace Community College
High School Diploma -
Selma High School
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