Overview
Work History
Education
Timeline
Mary Dailey

Mary Dailey

Middlefield ,OH

Overview

34
34
years of professional experience

Work History

City Letter Carrier

USPS
05.2000 - Current
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Planned and cased mail in sequence of delivery for designated route.
  • Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
  • Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
  • Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
  • Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
  • Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
  • Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
  • Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
  • Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
  • Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
  • Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
  • Delivered packages and mail to business and people in local area.
  • Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
  • Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Assisted customers with postage needs, including weighing packages, affixing postage, and recommending mailing options.
  • Streamlined daily operations by utilizing technology for route planning and tracking deliveries.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Handled mail and packages with care to prevent damage during delivery.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Utilized mail processing machines in weighing, stamping and processing mail items.

Clerk

USPS
10.1990 - 05.2000
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Planned and cased mail in sequence of delivery for designated route.
  • Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
  • Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
  • Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
  • Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
  • Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
  • Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
  • Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
  • Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
  • Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
  • Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
  • Delivered packages and mail to business and people in local area.
  • Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
  • Contributed to team morale by fostering positive relationships with coworkers through effective communication and collaboration efforts.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Assisted customers with postage needs, including weighing packages, affixing postage, and recommending mailing options.
  • Streamlined daily operations by utilizing technology for route planning and tracking deliveries.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Handled mail and packages with care to prevent damage during delivery.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Utilized mail processing machines in weighing, stamping and processing mail items.

Education

Master Of Arts - Professional Writing And Editing

Youngstown State University, Youngstown, OH
05.1994

Timeline

City Letter Carrier - USPS
05.2000 - Current
Clerk - USPS
10.1990 - 05.2000
Youngstown State University - Master Of Arts, Professional Writing And Editing

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Mary Dailey