Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mary Daley

Boone,NC

Summary

Student at Appalachian State University skilled in managing cash registers, processing payments, and balancing cash drawers at the end of shifts. Detail-oriented worker with over 3 years of experience in high-volume retail environments. Adept at resolving customer inquiries and complaints, while ensuring a positive service experience. A positive worker with great time management skills and an excellent work ethic

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

Twigs
09.2025 - Current
  • Welcomed and seated guests, ensuring smooth flow of dining experience.
  • Managed reservations and waitlists using restaurant management software.
  • Provided menu information and answered guest inquiries to enhance satisfaction.
  • Collaborated with kitchen staff to communicate guest preferences and dietary restrictions.
  • Bus tables for servers when needed
  • Assisted in training new host staff on procedures and customer service standards.
  • Supported event coordination by preparing dining areas for special occasions or larger parties.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

SHIFT LEADER

Pelican Snoballs
03.2021 - 06.2025
  • Took customers orders and managed the register efficiently
  • Worked the shaving machine as well as customized orders
  • Managed the shop and employees when managers were out
  • Proven track record of managing team operations to enhance customer satisfaction.
  • Skilled in training staff on product knowledge and customer service excellence.
  • Effective communicator who fosters teamwork and collaboration among team members.
  • Strong problem-solving skills to handle customer inquiries and operational challenges.

Education

SUSTAINABLE DEVELOPMENT (BS) - Sustainable Agriculture And Agroecology

Appalachian State University
Boone, North Carolina

Skills

  • Communication
  • Leadership
  • Problem-solving
  • Teamwork
  • Adaptability
  • Creativity
  • Time-management
  • Cash handling
  • Conflict resolution
  • Scheduling
  • Personal presentation

Accomplishments

This past summer, concluded a 5-week international field research program through the University of the Aegean, located in Mytilene, Lesvos, Greece. Here, we researched the impact of olive grove management and biodiversity on the abundance of olive flies.


Our interdisciplinary team examined how varying olive grove management strategies, ranging from conventional spraying to low-input cultivation and full abandonment, influence pest populations and local biodiversity. We deployed multiple types of insect traps across diverse sites and analyzed the ecological relationships between arthropod diversity and olive fly abundance. I conducted hands-on fieldwork, specimen identification, biodiversity assessments, and statistical data analysis using Excel.


Key findings highlighted the complex relationship between biodiversity and pest control, emphasizing that not all biodiversity leads to effective pest suppression—functional diversity, especially predator abundance (e.g., beetles), played a more critical role.

Timeline

Restaurant Hostess

Twigs
09.2025 - Current

SHIFT LEADER

Pelican Snoballs
03.2021 - 06.2025

SUSTAINABLE DEVELOPMENT (BS) - Sustainable Agriculture And Agroecology

Appalachian State University
Mary Daley