Mary Danielly
Harrisburg,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist
Atrium Healthcare
03.2024 - Current
- Provided exceptional customer service to patients, addressing inquiries and resolving concerns promptly.
- Facilitated patient check-in and registration processes, ensuring accurate data entry and system updates.
- Coordinated scheduling for appointments, optimizing patient flow and reducing wait times effectively.
- Managed medical records with attention to detail, maintaining confidentiality and compliance with regulations.
- Assisted in insurance verification processes, ensuring coverage details were accurately communicated to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations. See
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
Onboarding Specialist
Macy's
09.2019 - 03.2024
- Facilitated onboarding process for new hires, ensuring seamless integration into company culture.
- Developed training materials, enhancing new employee understanding of policies and procedures.
- Coordinated orientation sessions, fostering positive first impressions among new team members.
- Streamlined onboarding workflows, improving efficiency in documentation and compliance processes.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Partnered with hiring managers to establish role-specific expectations for successful onboarding outcomes, aligning goals across departments within the organization as a whole.
Accounts Receivable Clerk
Farmer Brothers
01.2017 - 07.2019
- Managed invoicing processes, ensuring timely billing and collections for outstanding accounts.
- Reconciled accounts receivable discrepancies, maintaining accurate financial records and minimizing errors.
- Collaborated with sales team to resolve customer disputes, improving client relations and satisfaction levels.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Community Property Manager
Northsouthholdings
09.2014 - 07.2016
- Oversaw daily property operations, ensuring compliance with community standards and regulations.
- Developed and implemented strategic marketing initiatives to enhance community visibility and occupancy rates.
- Managed tenant relations, addressing concerns promptly to maintain high satisfaction levels.
- Coordinated maintenance requests, optimizing response times through effective vendor management.
- Improved tenant satisfaction by addressing concerns promptly and implementing community-wide improvements.
- Streamlined administrative processes for efficient rent collection and accurate record keeping.
- Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties.
- Supervised maintenance staff to ensure timely completion of work orders, maintaining a high level of resident satisfaction.
- Managed luxury community of 215 units.
Education
Business Administration
Northlake College
Irving, TXSkills
- Patient communication
- Appointment scheduling
- Medical records management
- Insurance verification
- Payment processing
- Onboarding procedures
- Financial reconciliation
- Team leadership
- Healthcare systems navigation
- Data entry
- Policy understanding
Timeline
Patient Service Specialist
Atrium Healthcare
03.2024 - Current
Onboarding Specialist
Macy's
09.2019 - 03.2024
Accounts Receivable Clerk
Farmer Brothers
01.2017 - 07.2019
Community Property Manager
Northsouthholdings
09.2014 - 07.2016
Business Administration
Northlake College