Compassionate professional with a focus on special education and educational technology. Known for strong empathy and classroom management skills, ready to foster inclusive learning experiences that empower all students.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Substitute Teacher
ABSS
Graham, NC
01.2023 - Current
Concentrated on delivering special education services to students with diverse needs. and E.C. classes, as that is my true passion.
Completed testing and training for full-day E.C. care and instruction.
Worked as a substitute teacher primarily for high schools in Southern Alamance and Southeast Alamance.
Supported educational activities in some middle schools to enhance learning environments.
Customer Advocate Specialist
United Healthcare Group
Greensboro, NC
05.1991 - 10.2018
Worked remotely in customer advocacy for 13 years, setting up and optimizing company workflow efficiency.
Delivered solutions to providers and brokers, resulting in improved service quality.
Acted as primary liaison for account management, facilitating effective issue resolution.
Utilized extensive customer service experience to improve stakeholder satisfaction.
Processed VIP customer claims, maintaining high standards of service.
Supported healthcare providers in advocacy initiatives, contributing to operational success.
Contributed over 10 years of expertise in customer relations and support roles.
Education
Work Key -
ACT WorkKeys
ABSS
09-2025
Specialist Certification - Information Technology
ECPI University
Greensboro, NC
08-1990
Skills
Special education support
Classroom management
Student assessment
Behavior management
Educational technology
Extreme Empathy
Affiliations
Memories by Mary - Professional Photographer - 2018- Present
Certification
Completed Testing and certification required for EC Assistant in 2025