Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic
Mary Darroch

Mary Darroch

Graham,NC

Summary

Compassionate professional with a focus on special education and educational technology. Known for strong empathy and classroom management skills, ready to foster inclusive learning experiences that empower all students.

Overview

1
1
Certification
35
35
years of professional experience

Work History

Substitute Teacher

ABSS
Graham, NC
01.2023 - Current
  • Concentrated on delivering special education services to students with diverse needs. and E.C. classes, as that is my true passion.
  • Completed testing and training for full-day E.C. care and instruction.
  • Worked as a substitute teacher primarily for high schools in Southern Alamance and Southeast Alamance.
  • Supported educational activities in some middle schools to enhance learning environments.

Customer Advocate Specialist

United Healthcare Group
Greensboro, NC
05.1991 - 10.2018
  • Worked remotely in customer advocacy for 13 years, setting up and optimizing company workflow efficiency.
  • Delivered solutions to providers and brokers, resulting in improved service quality.
  • Acted as primary liaison for account management, facilitating effective issue resolution.
  • Utilized extensive customer service experience to improve stakeholder satisfaction.
  • Processed VIP customer claims, maintaining high standards of service.
  • Supported healthcare providers in advocacy initiatives, contributing to operational success.
  • Contributed over 10 years of expertise in customer relations and support roles.

Education

Work Key -

ACT WorkKeys
ABSS
09-2025

Specialist Certification - Information Technology

ECPI University
Greensboro, NC
08-1990

Skills

  • Special education support
  • Classroom management
  • Student assessment
  • Behavior management
  • Educational technology
  • Extreme Empathy

Affiliations

  • Memories by Mary - Professional Photographer - 2018- Present

Certification

  • Completed Testing and certification required for EC Assistant in 2025

Timeline

Substitute Teacher

ABSS
01.2023 - Current

Customer Advocate Specialist

United Healthcare Group
05.1991 - 10.2018

Work Key -

ACT WorkKeys

Specialist Certification - Information Technology

ECPI University
Mary Darroch