MARY DAVIDSON
Woodland,MS
Summary
Committed to delivering outstanding customer service, demonstrating effective time management, and staying attuned to industry trends. Exceptional verbal and written communication skills with a robust background in cultivating positive relationships and surpassing performance goals. Adapts seamlessly to fast-paced environments, utilizing downtime effectively. Reliable team member eager to enhance skills and contribute to organizational success. I am a hardworking employee with customer service, multitasking and time management abilities. I'm devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Sales Associate
Dollar General
Woodland, Mississippi
01.2015 - Current
- Supported team in receiving, pricing, and merchandising activities to ensure a well-organized and visually appealing store. Assisted customers in navigating the store, completing sales transactions, and efficiently processing returns. Proactively informed customers of promotions and special offers, contributing to increased sales and customer satisfaction. Applied merchandising expertise to build attractive displays, enhancing product visibility and appeal. Utilized a point-of-sale system to process transactions, compute purchases, and efficiently handle cash or credit payments.
Merchandising Associate Part Time
Anderson Merchandising
Plano, Texas
04.2021 - 05.2023
- Exemplified proficiency in merchandising through systematic organization, stocking, and maintenance of the inventory room. Adhered to company merchandising guidelines and plan-o-grams, demonstrating keen attention to detail while constructing compelling displays. Executed precise label printing and application for updated product prices. Contributed to the seamless upkeep of store shelves and displays, guaranteeing proper stocking and labeling for an enhanced shopping experience.
Customer Support Representative
ResultsCX
Jacksonville, NC
12.2021 - 04.2023
- I served as a dedicated Customer Support Representative, proficiently managing customer account inquiries, facilitating bill payments, and efficiently processing customer orders. Demonstrated a proactive approach by anticipating customer needs and adeptly resolving issues to ensure overall great customer experience. developed relationships with customers through friendly interactions. I informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Support Representative
Ttech
04.2016 - 02.2017
- As a Customer Support Representative for a major electronics retail store, I effectively communicated promotions and special offers to customers, contributing to increased sales. Proactively followed up with customers to provide additional support, ensuring satisfaction with issue resolutions. Managed order tracking, streamlined customer returns, and assisted in product selection tailored to individual needs. Offered valuable guidance on the optimal utilization of company products and services. Meticulously documented customer interactions in the CRM system to monitor and address requests, problems, and solutions."
Technical Support Representative
Sitel
Starkville, Mississippi
09.2008 - 04.2011
- I guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures. I diagnosed and resolved technical hardware and software issues. Troubleshot customer inquiries related to software and hardware issues. Provided technical assistance to customers through phone, email and chat support. I walked customers through common phone hardware and software configurations to maximize service functionality.
Education
General Education Development Diploma - GED -
Itawamba Community College
Belden, MS06.2010
Skills
- Dependable and reliable
- Multitasking
- Customer Service
- Call center
- Self-starter
- Tech Savvy
- Ability to multitask
- Excellent communication
- Positive attitude
- Product Sales
- Payment Processing
- Order Processing
- Written and Oral Communication Skills
- Product Recommendations
- Listening Skills
- Interpersonal Skills
- Online Chat Support
- Customer Needs Assessment
References
References available upon request.
Timeline
Customer Support Representative
ResultsCX
12.2021 - 04.2023
Merchandising Associate Part Time
Anderson Merchandising
04.2021 - 05.2023
Customer Support Representative
Ttech
04.2016 - 02.2017
Sales Associate
Dollar General
01.2015 - Current
Technical Support Representative
Sitel
09.2008 - 04.2011
General Education Development Diploma - GED -
Itawamba Community College
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