Mary Davis
Upper Marlboro,MD
Summary
Proven Administrative Assistant at Potomac Electric Power Company, adept in office administration and customer service. Enhanced office efficiency by streamlining processes, achieving a significant improvement in document organization and data management. Excelled in building strong client relationships and fostering a positive work environment, showcasing exceptional communication skills and computer proficiency. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
Potomac Electric Power Company
05.1982 - 06.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into teams.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
Northumberland High School
Heathsville, VA06.1976
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Microsoft Word
- Microsoft Outlook
- Customer and client relations
- Clerical Support
Timeline
Administrative Assistant
Potomac Electric Power Company
05.1982 - 06.2018
High School Diploma -
Northumberland High School
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