Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
SalesAssociate

Mary Davis

New Iberia,Louisiana

Summary

Dynamic sales professional with a proven track record at Conn’s, excelling in customer service and team leadership. Skilled in cash handling and conflict resolution, I fostered a positive work environment that boosted team performance and enhanced customer satisfaction. Committed to driving sales through relationship building and effective communication.

Overview

21
21
years of professional experience

Work History

Sales Associate

ATT
06.2014 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.

Manager

Conn’s
01.2008 - 06.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Staff Manager

Security Insurance Services
02.2003 - 02.2008
  • Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
  • Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
  • Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
  • Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.

Education

Education - Education

Louisiana State University
Baton Rouge, LA

High School Diploma - Gerneral

New Iberia La.
New Iberia, LA
05.1978

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Problem-solving
  • Reliable and punctual
  • Goal oriented
  • Outgoing personality
  • Cash handling
  • Money handling
  • Cash register operation
  • Verbal/written communication
  • Conflict resolution
  • Client service
  • Product sales
  • Upselling
  • Retail store operations
  • Sales training
  • Inventory tracking
  • Inventory control
  • Point of sale operation
  • Relationship selling
  • Shipment processing
  • Cold calling
  • Self-checkout assistance
  • Client account management

Affiliations

Red Hatter Association

Downtown Neighborhoods Association

CWA Member

Past Iberia Parish School Board

Timeline

Sales Associate

ATT
06.2014 - 02.2024

Manager

Conn’s
01.2008 - 06.2014

Staff Manager

Security Insurance Services
02.2003 - 02.2008

Education - Education

Louisiana State University

High School Diploma - Gerneral

New Iberia La.

Similar Profiles

CREATE PROFILE
Mary Davis