Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Denea

Gowanda,Ny

Summary

Dynamic and detail-oriented professional with experience at Community Bank, excelling in cash handling and customer relationship management. Proven ability to enhance customer satisfaction through exceptional service and effective conflict resolution. Skilled in banking software and committed to maintaining compliance with regulations, ensuring operational efficiency and accuracy in all transactions. And offering excellent interpersonal skills and strong ability to learn quickly in banking environment. Brings readiness to acquire essential banking procedures and financial transaction handling, contributing to seamless customer experience. Ready to use and develop communication and problem-solving abilities in Desired Position role.

Overview

2
2
years of professional experience

Work History

Bank Teller/ATM

Community Bank
12.2024 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Supported a safe working environment by adhering to safety protocols during all aspects of ATM maintenance and servicing tasks.
  • Ensured accurate cash handling through diligent balancing and reconciliation procedures.
  • Optimized operational efficiency by maintaining an organized work environment and adhering to bank policies and procedures.
  • Reduced downtime by performing regular preventive maintenance on ATM machines.
  • Achieved daily balancing goals through meticulous attention to detail when reconciling transaction records and cash balances.
  • Promoted a positive banking experience for customers by addressing inquiries, concerns, or complaints in a professional manner.

Food Service Worker

Delaware North
08.2024 - 01.2025
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.

Sales Associate

Hagers Flowers and Gifts
04.2023 - 12.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Accounting

Cornell University
Ithaca, NY
11.2024

Business Administration

Jamestown Community College
Jamestown, NY
05.2024

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Cash counting
  • Data entry efficiency
  • Customer relationship management (CRM)
  • Banking software
  • Software proficiency
  • Compliance, banking laws, and regulations
  • Transaction monitoring
  • ATM software knowledge
  • Multitasking Abilities
  • Adaptability and flexibility

Timeline

Bank Teller/ATM

Community Bank
12.2024 - Current

Food Service Worker

Delaware North
08.2024 - 01.2025

Sales Associate

Hagers Flowers and Gifts
04.2023 - 12.2024

Accounting

Cornell University

Business Administration

Jamestown Community College

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