Mary Deng

Huntsville,TX

Summary

CAREER OBJECTIVE

Diligent professional with 1 year of work experience and proven knowledge of contract compliance, customer needs assessment, and key account management. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company.

Overview

years of professional experience

Work History

CUSTOMER SERVICE ASSOCIATE

One Touch Direct

12.2021 - Current

Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Assisted customers in making payments on accounts and setting up payment plans
Secured client retention by driving service and product benefits, features, and recommendations around clients' needs
Reviewed account and service histories to identify trends and issues
Shared detailed information regarding options to help customers make decisions
Consulted with customers regarding needs and addressed concerns
Educated customers on exceptional pricing opportunities and company offerings
Documented conversations with customers to track requests, problems, and solutions

SERVER/HOUSEKEEPER

Liberty Heights Gracious Retirement Living

09.2018 - 12.2021

Worked on cleaning team to service hotels, offices and other commercial buildings
Dusted picture frames and wall hangings with cloth
Engaged with guests on room requirements and amenities to promote overall satisfaction
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
Operated power equipment tools such as backpack vacuums and floor sweepers
Adhered to professional house cleaning checklist
Disposed of trash and recyclables each day to avoid waste buildup
Vacuumed rugs and carpeted areas in offices, lobbies and corridors
Responded to requests from patrons for linens and toiletries
Disinfected and mopped bathrooms to keep facilities sanitary and clean

SALES ASSOCIATE

Target

10.2018 - 12.2018

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Increased sales by offering advice on purchases and promoting additional products
Developed, marketed and sold full range of products and support services
Solved customer challenges by offering relevant products and services
Processed product returns and assisted customers with other selections
Trained and developed new sales team associates in products, selling techniques and company procedures
Answered customer questions regarding sizing, accessories and proper care for merchandise

Education

TEXAS ADJUSTER ALL LINES LICENSE - INSURANCE

The Adjuster School

Dallas, TX

01.2021

MICROSOFT OFFICE PACKAGE - TECHNOLOGY

Kenya College of Accountancy

01.2009

HIGH SCHOOL DIPLOMA -

SHINERS GIRLS HIGH SCHOOL

NAKURU, KENYA

11-2005

Skills

Correcting Discrepancies
Efficient and Detail-Oriented
Customer Support
Customer complaint resolution
Product knowledge
Complaint handling
Complex Problem-solving
Guest services

Stock replenishment
Customer relationship management (CRM)
Multi-line phone systems
CRM software
Inbound and outbound calling
MS office proficiency
Computer skills

Timeline