Mary Derousselle
Houston,TX
Summary
Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued. Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Registration Assistant
HCA
10.2022 - 05.2024
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Explained form wording to patients to help each understand information required.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Confirmed patient demographics and updated practice management software for accuracy.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Entered patient information into payment system accurately for billing purposes.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Completed registration paperwork, verifying accurate patient information.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Checked out and checked in materials to support patron circulation needs.
- Offered basic reference assistance to support information needs.
Patient Access Representative
UT Health
05.2020 - 12.2023
- Educated patients on importance of preventive health care and insurance coverage.
- Addressed bad debts in line with set protocols.
- Resolved patient billing issues in line with established guidelines.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Contacted patients on annual renewal dates to offer assistance.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Taught patients and families to use at-home medical equipment.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Customer Service Rep Remotely
Alorica
01.2017 - 01.2019
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas
- Experience with claims denial reason codes ,incorrect claims processing and determine pathway to correct .
- Proficient in desktop applications applications ,specific focus on applications like Microsoft Excel and Google sheets .
- Strong interpersonal and communication skills
- Ability to apply time management and organization skills to achieve goals .
- Financial records and processing computer literate
Education
Master of Arts - Medical Coding & Billing
Brightwood College
Houston,Tx06.2019
Skills
- Information Verification
- Document Management
- Documentation And Reporting
- Pre-Registration Documentation
- Appointment Scheduling
- Insurance Verification
- Medical Terminology
- Registration data intake
- Registration management
- Payment Processing
- Follow-up skills
- Healthcare experience
- Patient Transfer Coordination
- Patient Registration
- File Maintenance
- Database Administration
- Client Relationships
- Records Management
- Problem-Solving
- Patient Scheduling
- Office Organization
- Records Maintenance
- Accuracy and Precision
- Demographics Information
Timeline
Registration Assistant
HCA
10.2022 - 05.2024
Patient Access Representative
UT Health
05.2020 - 12.2023
Customer Service Rep Remotely
Alorica
01.2017 - 01.2019
Master of Arts - Medical Coding & Billing
Brightwood College