Mary Diaz
Orlando,FL
Summary
I intend to continue my growth on a professional level for a company committed to excellence. Acquire a challenging position, which will utilize and expand my project leadership and also my design and sales skills.
Overview
15
15
years of professional experience
Work History
Sales Manager's Assistant
BADCOCK FURNITURE
Orlando, FL
12.2018 - Current
- Responsible to assist the store manager and fill in during the absence of the store manager in supervision of all store activities including; sales, account management, deliveries, and store operations
- Greets customers; provides product and program information, demonstrates product features and explains benefits to turn every potential consumer into a satisfied customer
- Responds to customer inquiries
- Takes, verifies and processes customer orders and payments
- Inputs customer sales orders and credit agreement/application information in the computer
- Prepares and explains credit agreement
- Accepts and inputs customer payments, and returns correct.
- Solicits additional business through telephone and card mailings
- Post delivery follow-up
- Learns and complies with the company's loss prevention program, works in a safe manner, identifies and resolves unsafe conditions that may result in property damage or personal injury
- Assist the store manager in directing, supervising and coordinating employees engaged in sales, account management, delivery and daily store operations
- Responsible to perform a variety of customer service functions inside the store
- Reviews credit applications and assist customers to maintain current accounts
- Assigns specific daily duties to employees, assists with training employee in all aspects of store operations, product information, job requirements and safety
- Ensures compliance with company policies and procedures; Implements all company policies and procedures and interprets policies to employees; investigates and resolves customer complaints
- Supervises staff to ensure performance of duties in a safe manner that meets company health and safety standards
- Investigates the circumstances of all accidents and injuries and files written reports with the corporate office
- Takes necessary action to ensure a safe, healthy work environment for staff and customers
- Supervises cash control; reconciles daily cash and sales receipts; verifies and makes bank deposits; ensures inventory accuracy through routine inventory audits
- Processes cash refunds and merchandise credits and verifies the inventory accurately reflects the merchandise transaction
- Prepares sales and merchandise reports
- Maintains proper pricing controls and tagging on merchandise
- Orders and transfers inventory to maintain sufficient stock to reach merchandising goals, Prepares merchandise price tags as required and support inventory operations
- The company's loss prevention program, secures the store and merchandise to prevent theft, loss, or damage
- Displays merchandise in accordance with Corporate Store Index and Style Mapping to create effective displays
- Follows the advertising and marketing departments' monthly plans for store promotions and merchandising.
Office Sales and Operation Manager
FLORIDA MARKETING USA
Miami, Florida
09.2009 - 12.2017
- Organize office operations and procedures to ensure proper product destinations
- Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time
- Ensure that sales results are measured against standards, while making necessary changes to improve them
- Allocate tasks and assignments to subordinates and monitor their performance
- Ensure top performance of office staff by providing them adequate coaching and guidance
- Participate actively in the planning and execution of company events
- Responsible for developing standards and promoting activities that enhance operational procedures
- Allocate available resources to enable successful task performance
- Coordinate office staff activities to ensure maximum efficiency
- Evaluate and manage staff performance
- Design and implement filing systems
- Ensure filing systems are maintained and current
- Establish and monitor procedures for record keeping
- Ensure security, integrity and confidentiality of data
- Design and implement office policies and procedures
- Analyze and monitor internal processes
- Implement procedural and policy changes to improve operational efficiency
- Handle customer inquiries and complaints
- Manage internal staff relations
- Maintain a safe and secure working environment
- Provide support in pick-up and delivery of products according to customer orders
- Plan and coordinate product delivery activities to ensure accurate and timely deliveries to customers
- Respond to delivery related inquiries and concerns from customers
- Schedule deliveries and prepare delivery documentations
- Work in compliance with USPS standards and regulations
- Handle and transport hazardous products safely
- Track the status of product deliveries and resolve any issues promptly
- Ensure that products are properly packed, stored and transported to avoid any accidents and damages
- Process claims and submit money order remittances to the USPS.
MSA ARCHITECTS
Miami
Florida, October 2004
08.2009
- Provide architectural assistance to architects in developing construction plans
- Prepare and develop layouts, elevations, and cross sections in construction drawings
- Assist architectural teams in dimensional surveys of buildings
- Apply survey notes in architectural drawings with precise specifications
- Use advanced software like CAD or ArchiCAD in preparing architectural plans
- Assist and support architects in executing multiple architectural projects
- Interact with clients to implement their plans and goals in architectural project drawings
- Execute all aspects of architectural processes and issues
- Maintain all architectural drawings, plans, client specifications and survey notes in organized manner
- Ensure compliance of all architectural guidelines and standards.
EFREN IZQUIERDO ARCHITECT / RODRIGUEZ-WALLING ASSOCIATES
Miami
Florida, Nov. 2000
10.2004
- Drafting
- Architectural and Interior design
- Commercial and residential architectural project development: Preliminary and working drawing sets
- Project coordination with professionals involved to develop the project from the preliminary phase to the end of the building process
- Site supervision.
Education
Architecture
University Rafael Urdaneta
CAD Tech 1,2 & 3
Centro Venezolano Americano del Zulia
Advanced English
Centro Venezolano Americano del Zulia
Skills
- Great people skills
- Computer and Manual drafting
- Fluent reading, writing and speaking in Spanish and English
- Microsoft windows, word, Excel, Power Point, AutoCAD
- General knowledge on concrete, wood and steel structures
- Model construction
- Capable of work in a multitask team atmosphere
- Sales closing
- Key Account Management
- Problem-solving aptitude
- Team Collaboration
- Attention to Detail
- Excellent Communication
- Fun and outgoing personalities
- Reliable transportation
Timeline
Sales Manager's Assistant
BADCOCK FURNITURE
12.2018 - Current
Office Sales and Operation Manager
FLORIDA MARKETING USA
09.2009 - 12.2017
MSA ARCHITECTS
Miami
08.2009
EFREN IZQUIERDO ARCHITECT / RODRIGUEZ-WALLING ASSOCIATES
Miami
10.2004
Architecture
University Rafael Urdaneta
CAD Tech 1,2 & 3
Centro Venezolano Americano del Zulia
Advanced English
Centro Venezolano Americano del Zulia
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