MARY DICKERSON
N. Braddock,USA
Summary
Highly organized individual with exceptional scheduling and work assignment skills. Equally adept at collaborating with a team or working independently. Known for a strong work ethic, dependability, reliability, and conscientiousness. Possesses excellent communication skills and thrives in diverse environments. Skilled in active listening, assessing situations, and handling crises. Experienced in supervision and teaching for staff and clients. Diligent [Desired Position] with a solid background in retail sales and customer engagement. Demonstrated track record of driving store sales and enhancing customer satisfaction through effective communication and extensive product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and exceed sales targets.
Overview
47
47
years of professional experience
Work History
Sales Associate
Bobs Discount Furniture
04.2015 - 02.2025
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Income Maintenance Caseworker
PA Dept of Human Services
03.2016 - 04.2021
- Developed individual plans for self-sufficiency.
- Provided compassionate support to clients facing challenging life circumstances while helping them navigate the income maintenance system.
- Reduced errors in benefit calculations by regularly reviewing and updating financial data in client records.
- Determined if applicants met eligibility for public assistance programs.
Community Social Service Coordinator
UPMC Braddock and McKeesport Hospital
03.2008 - 09.2014
- Established rapport with patients and assessed them after discharge to coordinate services
- Assisted clients in the community to obtain and utilize needed services
- Networked with families, physicians and other agencies to make referrals and advocated as necessary
- Developed assessment tools for the Steps to Home Project
- Documented and completed Data entry necessary for the grant
- Maintained monthly statistics necessary for monitoring success of program
- Represented UPMC Braddock and UPMC McKeesport at community events, service programs and advisory boards
Protective Service Investigator
Eastern Area Adult Services
11.2004 - 03.2008
- Investigated allegations of abuse, neglect, self neglect, and financial exploitation of older adults
- Assessed consumers and implemented care plans with consumer input
- Referred consumers to appropriate community services
- Managed crisis intervention and emergency placements
- Advocated for consumers and maintained links with the clients social supports and families
- Documented and maintained paper and computer records while insuring confidentiality
Flight Attendant
U.S. Airways Express, PSA Airlines
06.2002 - 11.2004
- Assured the passenger cabin and galley were in order and well stocked
- Ordered supplies as needed
- Attended the Captain's pre-flight briefing, greeted and directed passengers to their seats
- Assisted special needs passengers, answered questions and reassured anxious passengers
- Served refreshments with superior customer service
- Demonstrated use of safety equipment, made announcements and assured FAA safety regulations were followed
- Provided first aide and evacuated passengers from the aircraft in an emergency when necessary
On Board Services
Amtrak
08.2000 - 05.2002
- Provided customer service to Amtrak passengers with food and beverage service
- Maintained cleanliness and safety management
- Provided travel related information and general assistance
- Ordered supplies and completed inventory, and performed financial transactions and documentation
Intensive Case Manager
Turtle Creek Valley MH/MR
01.1994 - 08.2000
- Provided case management for up to eighteen clients with mental health issues
- Completed assessments, and planned and linked clients to services
- Monitored service delivery and skills training for clients when needed
- Provided services directly to client when not otherwise available
- Provided support and education to clients and their families
Supervisor Community Residential Resources (CRR)
Transitional Services Inc
07.1989 - 01.1994
- Managed a 30 bed community residential program for clients with mental health issues
- Ensured the care, training, continued adjustment and development of its residents
- Directed day to day operations and supervised a 13 person direct care staff
- Scheduled all work shifts, meetings and training
- Managed accounts for the program and residents
- Completed maintenance and supply requisitions
- Implemented and enforced policies and procedures
- Participated in on call rotation to provide direct care services in medical or psychiatric emergencies
- Over saw the in house medication program by ensuring accountability and proper administration of all medications
Mental Health Aide
Central State Griffin Memorial Hospital
04.1985 - 05.1989
- Directed and performed paraprofessional therapeutic nursing care of mentally ill patients in a state-run mental health facility
- Performed counseling, first aid and observation charting
- Maintained records
- Assisted patients with activities of daily living
- Followed doctor's and nurse's orders in performing basic and emergency medical procedures
Hospital Corpsman
US NAVY
06.1978 - 08.1981
- Worked primarily in Pediatric, Immunization and OB-GYN Clinics
- Assisted doctors and nurses with medical procedures, following written and verbal orders
- Scheduled appointments, maintained records and charts, processed patients and conducted pre-natal classes
- Represented Naval Regional Medical Center Japan at the Family Advocacy Conference (1980)
- Worked as assistant counselor in the alcohol/substance abuse department
Education
Bachelor of Science - Social Work
St Francis College
Loretto, PASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Military Experience
US NAVY, Hospital Corpsman, Portsmouth, VA, Yokosuka, Japan, 1978-1981
Timeline
Income Maintenance Caseworker
PA Dept of Human Services
03.2016 - 04.2021
Sales Associate
Bobs Discount Furniture
04.2015 - 02.2025
Community Social Service Coordinator
UPMC Braddock and McKeesport Hospital
03.2008 - 09.2014
Protective Service Investigator
Eastern Area Adult Services
11.2004 - 03.2008
Flight Attendant
U.S. Airways Express, PSA Airlines
06.2002 - 11.2004
On Board Services
Amtrak
08.2000 - 05.2002
Intensive Case Manager
Turtle Creek Valley MH/MR
01.1994 - 08.2000
Supervisor Community Residential Resources (CRR)
Transitional Services Inc
07.1989 - 01.1994
Mental Health Aide
Central State Griffin Memorial Hospital
04.1985 - 05.1989
Hospital Corpsman
US NAVY
06.1978 - 08.1981
Bachelor of Science - Social Work
St Francis College
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