Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline

Mary Dicus

Ventura,CA

Summary

Driven Event Director and Food & Beverage Professional with a comprehensive background in event operations and customer service. A strong leader and determined individual with over 20 years experience in hospitality, eager to develop organized teams that drive successful operations.

Overview

20
20
years of professional experience

Work History

Event Director

The Matheson
Healdsburg, CA
10.2021 - Current
  • Applied industry knowledge and personal expertise to customize events to specific client needs.
  • Planned menus to align with event theme or budget and coordinated catering services.
  • Designed contracts, collected fees and booked venues for events.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Oversaw work of up to 50 staff seamlessly executing professional events.

Food & Beverage/Catering Director

Menlo Circus Club
Atherton, CA
12.2020 - 10.2021
  • Developed and implemented strategies to enhance team performance and elevate service standards.
  • Added new beverage options in both the cocktail and wine sector to build sales and improve costs in both the restaurant and takeout program.
  • Built new catering protocol to improve catering sales and organization to boost client retention and growth.
  • Managed staff members at catering events and functions, while providing detailed event orders to guide the staff to a successful event.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Strengthened member attendance by leading well organized food service and special events.

Event Director

Novela LLC
San Francisco, CA
07.2019 - 12.2020
  • Built strong, professional relationships through identification of client and vendor needs, which boosted sales and guest satisfaction
  • Worked with service teams to assess, update and optimize execution for customers, executives and partners
  • Directed consultative communication techniques to generate revenues and motivate employees
  • Implemented restructuring solutions, training programs and process improvement initiatives to streamline and organize systems

Private Event Director

EPIC Steak
San Francisco, CA
01.2012 - 05.2019
  • Brand development, team hiring and staff training
  • Designed a successful private events program with yearly sales up to $3.2 million
  • Responsible for all private event operations including event management, staff training and customer retention
  • Planned and executed daily events ranging from intimate dinners for 10 to corporate Buy Outs for 1200
  • Built a service team to sustain the event program consistency, retaining key employees for over 10 years
  • Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment
  • Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services

Director of Catering and Suite Sales

Bon Appetit at AT&T Park
San Francisco, CA
08.2010 - 01.2012
  • Directly responsible for all private event sales including pre-game baseball parties to corporate buy outs, events ranging from 10-5000 people
  • Daily coordination of event operations for as many as 10 events per day during the 2010 winning World Series season
  • Staff education, analyzed employees' skill levels and implemented new techniques to boost staff knowledge and product sales

Private Dining Director

Epic Roasthouse
San Francisco, CA
11.2007 - 08.2010
  • Oversaw hiring, training and management of all personnel across all areas of private dining services.
  • Coordinated optimal guest relations from initial contract through final payment to boost satisfaction and brand loyalty.
  • Developed roles, responsibilities and menus to build the private dining program.

General Manager

Joe DiMaggio's Italian Chophouse
San Francisco, CA
07.2006 - 10.2007
  • Effectively drove sales by managing labor, cost control and promoting private dining
  • Developed systems and procedures to optimize cover counts and efficiency
  • Managed a 300+ wine list and enhanced staff education to drive wine sales
  • Responsible for monthly budget and P&L results

Restaurant Manager

Aqua
San Francisco, CA
02.2004 - 06.2006
  • Developed and maintained exceptional customer service standards and built a large VIP customer base in a Four Star Fine Dining establishment
  • Scheduled and directed staff in daily work assignments to maximize productivity and raise service standards
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency

Education

Bachelor of Arts - Fine Arts

University of Arizona, Tucson, AZ
1993

Skills

  • Team Player
  • Strong Customer Service
  • Organized Leader
  • Operational Excellence
  • Staff Development and Team Builder
  • Event Calendar Management

Affiliations

  • Chairholder, San Francisco Private Dining Venues Organization (2009 - present)

References

Parke Ulrich

Exexcutive Chef, Land & Sea, EPIC Steak & Waterbar

C: 415.385.2398

E: parke@waterbarsf.com

Pete Sittnick

Managing Partner, Land & Sea, EPIC Steak & Waterbar

C: 415-706-2383

E: pete@waterbarsf.com

Timeline

Event Director - The Matheson
10.2021 - Current
Food & Beverage/Catering Director - Menlo Circus Club
12.2020 - 10.2021
Event Director - Novela LLC
07.2019 - 12.2020
Private Event Director - EPIC Steak
01.2012 - 05.2019
Director of Catering and Suite Sales - Bon Appetit at AT&T Park
08.2010 - 01.2012
Private Dining Director - Epic Roasthouse
11.2007 - 08.2010
General Manager - Joe DiMaggio's Italian Chophouse
07.2006 - 10.2007
Restaurant Manager - Aqua
02.2004 - 06.2006
University of Arizona - Bachelor of Arts, Fine Arts

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Mary Dicus