Mary Didier
Cary,IL
Summary
Results-oriented professional offering executive support and team leadership in business operations. Highly organized and detail-oriented, adept at managing multiple tasks and priorities. Proven expertise in office management, warehouse management, invoicing, dispatching, vendor negotiations, and contract management. Consistently praised for exceptional customer service and fostering team collaboration.
Overview
1
1
year of professional experience
Work History
Director of Customer Operations
Light Efficient Design
Cary, IL
01.2024 - 09.2024
- Managed a team of customer service representatives to ensure quality service levels were achieved.
- Developed and implemented customer-focused policies and procedures to ensure customer satisfaction.
- Oversaw the development of training materials, programs, and initiatives for customer service staff.
- Collaborated with other departments to optimize processes related to customer experience.
- Worked closely with other departments, such as marketing or product development, to improve overall customer experience.
Education
Some College (No Degree) - General Studies
Ashford Unniversity
On-LineSkills
- Leadership in Office Expansion Initiatives
- Customer Service Management
- Excellent Communication
- Staff training/development
- Multitasking Abilities
- Operations Management
References
References available upon request.
Timeline
Director of Customer Operations
Light Efficient Design
01.2024 - 09.2024
Some College (No Degree) - General Studies
Ashford Unniversity
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