Mary Dilyard

• Maximized rental income while minimizing expenses through effective planning and control.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Kept properties in compliance with local, state and federal regulations.
• Followed up on delinquent tenants and coordinated collection procedures.
• Communicated effectively with owners, residents, and on-site associates.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Developed and implemented marketing strategies to increase occupancy rates.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Maintained sufficient number of units market-ready for lease.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Coordinated appointments to show marketed properties.
• Collected and maintained careful records of rental payments and payment dates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.

Took percentage from 79% to 98%, zero delinquency.

• Responded to Common Area Maintenance (CAM) inquiries.
• Maximized rental income while minimizing expenses through effective planning and control.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Kept properties in compliance with local, state and federal regulations.
• Followed up on delinquent tenants and coordinated collection procedures.
• Communicated effectively with owners, residents, and on-site associates.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Developed and implemented marketing strategies to increase occupancy rates.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.

• Responded to Common Area Maintenance (CAM) inquiries.
• Maximized rental income while minimizing expenses through effective planning and control.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Planned special events such as lotteries, dedications and project tours.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Kept properties in compliance with local, state and federal regulations.
• Followed up on delinquent tenants and coordinated collection procedures.
• Communicated effectively with owners, residents, and on-site associates.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Developed and implemented marketing strategies to increase occupancy rates.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Maintained sufficient number of units market-ready for lease.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Collected and maintained careful records of rental payments and payment dates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.

• Responded to Common Area Maintenance (CAM) inquiries.
• Maximized rental income while minimizing expenses through effective planning and control.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Planned special events such as lotteries, dedications and project tours.
• Received Dallas Safe Award
• Nominated for Manager of the Year
• Received 100% on City Inspection

• Established and maintained operational standards for 4 locations.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.

• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Monitored security to protect employees, customers and property.
• Defined clear targets and objectives and communicated to other team members.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Promoted to Regional Manager for Kings Landing

• Responded to Common Area Maintenance (CAM) inquiries.
• Maximized rental income while minimizing expenses through effective planning and control.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Planned special events such as lotteries, dedications and project tours.
• Received 100% from City for inspection.

• Responded to Common Area Maintenance (CAM) inquiries.
• Maximized rental income while minimizing expenses through effective planning and control.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Planned special events such as lotteries, dedications and project tours.
• This property was under the City of Dallas attorneys office.

• Responded to Common Area Maintenance (CAM) inquiries.
• Maximized rental income while minimizing expenses through effective planning and control.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Planned special events such as lotteries, dedications and project tours.
• Property was sold

• Responded to Common Area Maintenance (CAM) inquiries.
• Maximized rental income while minimizing expenses through effective planning and control.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Planned special events such as lotteries, dedications and project tours.
• Property sold and owner brought in his staff.

• Oversaw process improvement initiatives.
• Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses.
• Observed all laws, regulations and other applicable obligations.
• Used measurements, analysis and process alternatives to arrive at best practices.

• Responded to Common Area Maintenance (CAM) inquiries.
• Maximized rental income while minimizing expenses through effective planning and control.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Planned special events such as lotteries, dedications and project tours.
• First job after finishing training with Paragon Staffing.