Customer service
MARY DI NIERI
GLENDALE,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
2
2
Manager
6
6
years of professional experience
Work History
Owner/Housekeeper
DiNieri Clean
Phoenix, AZ
01.2020 - Current
- Would receive calls from potential clients who need housework ranging from move in and move out cleanings to deep cleans monthly, bi weekly and weekly
- Offered Office cleanings, Car, truck and RV mobile home cleanings, as well as basic yard work like pulling weeds, trimming bushed, picking up after animals, lawn mowing etc
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Performed statistical analyses to gather data for operational and forecast team needs
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables at end of each assignment to avoid waste buildup.
Busser, Bar Back
Bottega Pizzeria Ristorante
Glendale, AZ
10.2019 - 12.2020
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Assisted customers with carry-out service
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Replaced empty kegs and soda syrups.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Poured and prepared mixed drinks for over 30 customers daily.
Store Manager
Asco, Stores
Phoenix Az, AZ
06.2010 - 11.2012
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of 5/6 employees with over 100 walk in customers.
- Managed store organization, maintenance and purchasing functions.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Optimized store displays and appearance via strategic merchandising.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Education
No Degree - Patient Care Tech. And Phlebotomy
Brookline College - Phoenix
Phoenix05.2010
Diploma - Patient Care Tech. And Phlebotomy
Brookline College - Phoenix
Phoenix05.2010
Skills
- Focus and Follow-Through
- Records Organization and Management
- Customer Service
- Time Management
- Multitasking and Organization
- Verbal and Written Communication
- Cash Management
- Positive and Friendly
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Adaptable and Flexible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Owner/Housekeeper
DiNieri Clean
01.2020 - Current
Busser, Bar Back
Bottega Pizzeria Ristorante
10.2019 - 12.2020
Store Manager
Asco, Stores
06.2010 - 11.2012
No Degree - Patient Care Tech. And Phlebotomy
Brookline College - Phoenix
Diploma - Patient Care Tech. And Phlebotomy
Brookline College - Phoenix
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