Mary DiNunzio
Hollywood,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Sole Proprietor
Self Employed Writer
Miami, FL
12.2006 - Current
- Developed business plans and strategies for clients.
- Organized and tracked financial data to ensure accurate records.
- Advised clients on the best approach to their business goals.
- Managed customer accounts, including billing and collections.
- Negotiated contracts with vendors and suppliers.
- Prepared tax returns for businesses and individuals.
- Created marketing materials such as brochures, flyers, ads.
- Provided customer service support via telephone, email, and in-person meetings.
- Developed relationships with key stakeholders in the community.
- Performed regular audits of company operations to ensure compliance with regulations (mostly record-keeping).
- Monitored production processes to ensure quality control standards were met.
- Maintained client records and information in customer database.
- Built and enhanced relationships with clients to boost revenue.
- Identified customers' individual needs by asking open-ended questions and gathering information on their branding and advertising efforts.
- Liaised with vendors such as printers, and content creators to build relationships and negotiate deals.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Developed marketing campaigns to deliver messages to right audience.
Wellness Coach (part-time)
Weight Watchers
Miami, FL
05.2005 - 07.2024
- Provided one-on-one coaching sessions to help individuals reach their health objectives.
- Created content for newsletters, blogs or other platforms that inform readers about relevant topics in the field.
- Coached individuals on healthy life choices to improve well-being.
- Facilitated group workshops to teach participants about nutrition, physical activity, mindfulness and stress reduction techniques.
- Educated clients on healthy lifestyle habits, such as proper diet, exercise, sleep hygiene and stress management.
- Coached clients through goal setting and provided ongoing support to ensure they stay motivated.
- Presented public talks to promote specific topics and work of organization.
- Trained new and existing employees on best strategies for disseminating health-related information.
- Maintained databases and mailing lists to communicate directly with groups.
- Managed daily operations of the meeting location(s), including opening and closing procedures.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Ensured compliance with safety regulations in accordance with company policy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
Administrative Coordinator
Palm Beach State College
Lake Worth, FL
10.2023 - 04.2024
- Organized and maintained filing systems for sensitive documents.
- Prepared detailed reports and presentations for executive staff.
- Answered phones and routed calls to appropriate personnel.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Maintained calendars for multiple executives.
- Provided administrative support to various departments within the organization.
- Developed tracking systems for departmental projects and initiatives.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Processed invoices from vendors in a timely manner according to company policies.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Proofread correspondence before sending out on behalf of the executive team.
- Provided assistance during special projects or events as needed.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Worked with finance department to file receipts and reimbursements.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Computed balances, totals or commissions to support accounting team.
- Guided employees in handling difficult or complex problems.
- Interpreted and explained work procedures and policies to brief staff.
- Researched and prepared reports required by management or governmental agencies.
Education
Bachelor of Science - Communications
Florida International University
Miami, FL04-1990
Associate of Arts -
University of Florida
Gainesville, FLSkills
- Office inventory management
- Presentation Preparation
- Employee Supervision
- Database Administration
- CRM Software
- File Organization & filing
- Time Management
- Correspondence Preparation
- Travel administration
- Telephone Etiquette
- Correspondence Management
- Appointment Scheduling
- Data Entry
- Proficient in MS 365
- Microsoft Office
- Customer Service
- Interpersonal Skills
- Policy Implementation
- Decision-Making
- Staff Training
- Reliability
- Problem-solving aptitude
- Phone and Email Etiquette
- Adaptability
- Professionalism
- Excellent Communication
- Tech-Savvy
- Calendar Management
- Report Preparation
- Vendor Management
- Inventory Management
- Project Management
- Office Opening and Closing
- Data Collection
- Processing Expense Reports
- Meeting planning
- Attention to Detail
- Documentation and Recordkeeping
- Customer Database Systems
Timeline
Administrative Coordinator
Palm Beach State College
10.2023 - 04.2024
Sole Proprietor
Self Employed Writer
12.2006 - Current
Wellness Coach (part-time)
Weight Watchers
05.2005 - 07.2024
Bachelor of Science - Communications
Florida International University
Associate of Arts -
University of Florida