Mary Donnell

Administrative Associate

Internal Revenue Service - Treasury Department

Andover, MA

03.1988 - Current

Assisted in scheduling meetings and preparing agendas for executive staff.
Organized, maintained, and updated electronic filing systems to ensure accuracy of documents.
Developed and implemented procedures for tracking office inventory and ordering supplies.
Provided clerical support such as answering phones, responding to emails, filing documents, copying and scanning materials.
Created weekly reports summarizing departmental activities and accomplishments.
Compiled data from multiple sources into a spreadsheet or database format for analysis purposes.
Conducted research projects on behalf of the executive team to inform decision-making processes.
Processed invoices and purchase orders ensuring accuracy of information provided by vendors.
Greeted visitors upon arrival at the office and directed them appropriately according to their needs.
Supported event planning efforts for corporate functions such as conferences, seminars, receptions.
Maintained confidentiality regarding all business matters related to the organization's operations.
Answered customer inquiries via email or telephone in a timely manner while providing excellent customer service.
Tracked progress of project milestones through completion while reporting any issues encountered along the way.
Executed administrative tasks assigned by higher management in a precise manner following established protocols.
Delivered exceptional customer service through direct communication with clients and team members.
Maintained accurate and up-to-date filing systems, both digital and physical.
Coordinated scheduling and logistics for meetings, conferences, and special events.
Managed calendar for senior staff, scheduling appointments and avoiding conflicts.
Conducted research and compiled data for various projects and reports.
Oversaw maintenance of office equipment, coordinating repairs and upgrades as necessary.
Monitored and responded to voicemail and email inquiries in a timely manner.
Managed office supply inventory, placing orders and ensuring cost-effective procurement.
Prepared and edited correspondence, reports, and presentations with attention to detail.
Coordinated with IT department to resolve technical issues and maintain office equipment.
Handled incoming and outgoing correspondence, including email, mail, and package deliveries.
Processed invoices and expense reports, adhering to budget guidelines.
Assisted in preparing reports and presentations, ensuring high-quality documentation.
Utilized office software, including word processing, spreadsheets, and databases, to complete tasks.
Enhanced office organization by implementing filing systems and intra-office communication protocols.
Provided customer service, addressing inquiries and resolving issues promptly.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Composed, edited and typed complex memos and reports with job-related software.
Handled incoming calls and directed callers to appropriate department or employee.

Summary

Overview

Work History

Administrative Associate

Education

High School Diploma -

Skills

Affiliations

Accomplishments

Timeline

Administrative Associate

High School Diploma -

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