Mary Dorney
Williston Park,NY
Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for medical professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
19
19
years of professional experience
Work History
Medical Receptionist/MA
North Shore Gastroenterology
Great Neck , NY
05.2021 - Current
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Gathered, transcribed and typed medical information into charts.
Patient Care Associate
St Francis Hospital
Roslyn, NY
03.2021 - 05.2021
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Routinely checked and repositioned patients to prevent bedsores and guarantee patient safety.
- Improved patient outlook and daily living through compassionate care.
Medical Receptionist/Administrative Assistant
ProHEALTH Care /NY Cancer and Blood Specialist
Great Neck, NY
10.2010 - 03.2021
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Head Teller/Personal Banker
North Fork Bank/Capital One Bank
Albertson, NY
09.2005 - 09.2010
- Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy.
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Created strategic financial solutions to suit individualized client needs.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Education
Some College (No Degree) -
St John's University
Jamaica, NYHigh School Diploma -
St Mary's High School
Manhasset, NYSkills
- Organization and efficiency
- Flexible
- Multitasking and prioritization
- Sensitive material handling
- Employee training and development
- Insurance eligibility verification
- Professional and mature
- Strong interpersonal skills
- Training and coaching
- Phone call answering
Timeline
Medical Receptionist/MA
North Shore Gastroenterology
05.2021 - Current
Patient Care Associate
St Francis Hospital
03.2021 - 05.2021
Medical Receptionist/Administrative Assistant
ProHEALTH Care /NY Cancer and Blood Specialist
10.2010 - 03.2021
Head Teller/Personal Banker
North Fork Bank/Capital One Bank
09.2005 - 09.2010
Some College (No Degree) -
St John's University
High School Diploma -
St Mary's High School
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