Mary Dorweiler
Des Moines,IA
Summary
Industrious administrative team member with proven organizational, time management and multitasking abilities in Office settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manage records and financial processes. Professional and well-rounded Team Member with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements. Dynamic Office Assistant with 20 years of experience streamlining workplace efficiency. Helpful and personable individual skilled at organization, Data Entry and time management. Lends dedicated critical thinking to comply with organizational roadmaps.
Overview
15
15
years of professional experience
Work History
Data Entry/Scheduling/Customer Service/Research/ a
Iowa Workforce Development Center
Des Moines, IA
11.2023 - 04.2024
- Contributed to process improvements for increased productivity.
- Tracked progress of data entry projects using spreadsheets.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Handled sensitive information, ensuring confidentiality and accuracy.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Organized and filed data in appropriate locations for easy access to essential information.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Efficiently maintained and updated databases with new information.
Manager
San Antonio Shoemakers
Clive, IA
05.2021 - 11.2023
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
Office Assistant Specialist
Iowa Workforce Development Center
Des Moines, IA
04.2020 - 04.2021
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained business records by updating customer information.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
Prractice Representative
Ervin Chiropractic
Urandale , IA
03.2019 - 03.2020
- Placed phone calls and wrote emails to follow up on pending sales.
- Developed business through regular meetings and strong relationships.
- Offered strategic direction to promote full understanding of objectives.
- Planned, initiated and directed marketing inquiries to develop target markets and recommend business development strategies.
- Established and maintained relationships with other financial professionals, accountants and attorneys.
- Mentored and supported clients with market insights as they worked towards retirement and investment goals.
- Utilized internal tools and CRM database to proactively close sales.
- Enhanced existing customer and market data to build customer base, increase rate of repeat customers, reduce defectors and cross-market among channels.
- Liaised with marketing practice leaders to identify buyers' business issues and needs.
Customer Service Manager
Walmart
West Des Moines, IA
07.2017 - 04.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Food Service Manager
Fresh Thyme Market
West Des Moines, IA
02.2016 - 07.2017
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Established and managed effective controls for labor and inventory costs.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained and mentored up to 25 new employees each quarter.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Fraud Prevention Lead
Sears and Kmart.com
West Des Moines, IA
09.2014 - 06.2016
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Office Manager
Broadway Storage
Des Moines , IA
03.2009 - 04.2013
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Updated details in company database by keying in customer contacts and delivery dates.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Assisted with month-end and year-end closings to support accounting system accuracy.
Education
High School Diploma -
Earlham High School
Earlham, IA05.1983
Skills
- Schedule management
- Dedicated team player
- Professional and mature
- Strong problem solver
- Self-starter
- Inventory Management
- Meticulous attention to detail
- Meeting planning
- Excel spreadsheets
- Executive presentation development
- Report creation
- Credit card payment processing
- Report generation
- Office equipment proficiency
- Call Center Operations
- Customer relations
- Senior leadership support
Accomplishments
- Promoted to Maznager after 2 months of employment.
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
- Planned and executed all aspects of a major office headquarter move.
- Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
- Pride myself on going above and beyond the call of duty for my Customers and Team Members.
Timeline
Data Entry/Scheduling/Customer Service/Research/ a
Iowa Workforce Development Center
11.2023 - 04.2024
Manager
San Antonio Shoemakers
05.2021 - 11.2023
Office Assistant Specialist
Iowa Workforce Development Center
04.2020 - 04.2021
Prractice Representative
Ervin Chiropractic
03.2019 - 03.2020
Customer Service Manager
Walmart
07.2017 - 04.2019
Food Service Manager
Fresh Thyme Market
02.2016 - 07.2017
Fraud Prevention Lead
Sears and Kmart.com
09.2014 - 06.2016
Office Manager
Broadway Storage
03.2009 - 04.2013
High School Diploma -
Earlham High School
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