Mary Doss
Lynchburg,VA
Summary
Proficient Jail Officer known for strong attention to detail and problem-solving abilities. Experienced in maintaining safety, managing daily operations, and effectively training new staff to uphold security protocols. Skilled in inmate supervision and crisis management. Proven ability to implement de-escalation techniques, conduct security checks, and foster positive relationships between staff and inmates, ensuring a secure environment. Very detail oriented with expertise in crisis management, inmate supervision, and de-escalation techniques. Committed to maintaining safety and promoting positive relationships within the facility.
Overview
5
5
years of professional experience
Work History
Jail Officer
Blue Ridge Regional Jail Authority
Lynchburg, VA
06.2023 - Current
- Monitored inmate behavior to maintain safety and order within facility.
- Conducted regular security checks to identify potential hazards and prevent incidents.
- Assisted in emergency response procedures to ensure swift resolution of critical situations.
- Documented daily activities and incidents accurately for record-keeping and reporting purposes.
- Trained new officers on protocols, policies, and safety measures within the facility.
- Managed daily operations within assigned housing units while maintaining compliance with institutional policies and regulations.
- Promoted positive relationships between staff and inmates by modeling professional behavior and treating all individuals with respect.
- Observed behavior of inmates individually and as group to spot conflicts and implement de-escalation tactics.
- Assisted medical staff in administering medications as needed, ensuring proper dosages were distributed according to prescribed schedules.
- Improved inmate behavior by implementing consistent disciplinary policies and maintaining clear communication.
- Enhanced facility safety through regular cell inspections and monitoring of inmate activities.
- Reduced contraband incidents by conducting thorough searches and maintaining strict adherence to security protocols.
- Completed required training courses regularly to stay current on industry best practices and maintain certifications.
Fuel Attendant
Kroger
Lynchburg, VA
01.2023 - 06.2023
- Operated fuel pumps and provided excellent customer service to ensure a smooth fueling experience.
- Monitored fuel inventory levels and reported discrepancies to maintain accurate stock management.
- Conducted routine safety checks on equipment to adhere to health and safety regulations.
- Assisted customers with inquiries regarding fuel products and loyalty programs, enhancing customer satisfaction.
- Trained new employees on operational procedures and safety protocols to foster a knowledgeable team environment.
- Resolved customer complaints effectively, ensuring retention and positive brand perception in the community.
- Handled emergency situations effectively, implementing procedures such as shutting off pumps or contacting authorities when necessary.
- Maintained cleanliness of the fuel station, ensuring a welcoming atmosphere for patrons.
Sales Associate
JCPenney
Lynchburg, VA
06.2021 - 01.2023
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Assisted in visual merchandising to enhance product presentation and drive sales.
- Maintained accurate inventory levels, conducting regular stock checks and audits.
- Trained new hires on sales techniques and operational procedures for efficiency.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
E.C. Glass High School
Lynchburg, VA05-2021
Skills
- Inmate supervision
- Behavioral observation
- Firearms handling
- CCTV monitoring
- Verbal communication
- Security procedures
- Stress tolerance
- Mental resilience
- De-escalation techniques
- Policy enforcement
- Restraint application
- First aid administration
- Contraband detection
- Cell inspection
- Crisis management
- Patrol techniques
- Safety procedures
- Self-defense tactics
- Administration and management skills
- Prisoner transportation
- First aid and CPR
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Jail Officer
Blue Ridge Regional Jail Authority
06.2023 - Current
Fuel Attendant
Kroger
01.2023 - 06.2023
Sales Associate
JCPenney
06.2021 - 01.2023
High School Diploma -
E.C. Glass High School