Mary Dossman
Lake Jackson,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Director of Sales and Marketing
Carriage Inn Lake Jackson
01.2022 - Current
- Utilized CRM software to track sales progression and communicate needs to other departments as necessary.
- Conducted tours, family meetings, and home visits as needed per prospect.
- Drove sales by developing relationships with potential residents, families, and referral partners.
- Assisted Executive Director with pre-move in planning. Scheduled meetings and all lease signings.
- Collaborated with regional team to maintain consistent message and experience.
- Evaluated market data to develop and create business strategies and marketing plans.
- Identified issues through discovery process, analyzed information and provided solutions to problems to ensure successful sale.
- Proven ability to develop and implement creative solutions to complex problems.
- Continuously met sales goals, and maintained occupancy to meet budget standards
Home Care Consultant
Caring Senior Service
03.2021 - 12.2021
- Gained strong leadership skills by managing staff scheduled and onboarding procedures.
- Applied effective time management techniques to complete staffing schedule for each client.
- Demonstrated respect, friendliness and willingness to help wherever needed with staff and clients.
- Conducted appointments with doctors, home health, and skilled nursing communities to build client base.
- Scheduled outreach events within the community to spread educate seniors on the services provided.
- Handled all calls after business hours for staff and clients.
Client Care Coordinator / Alternate Administrator
Home Instead Senior Care
01.2019 - 03.2021
- Assisted with billing, payroll, and collecting on past due accounts.
- Conducted all home visits, assessments, and quality assurance visits with clients.
- Fostered a culture of collaboration among staff members while empowering them to take ownership of their roles in providing excellent patient care.
- Improved patient care by implementing updated policies and procedures in the alternate administrator role.
- Established key partnerships with other healthcare organizations to expand referral networks and provide seamless transitions for patients between facilities.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Addressed any concerns or complaints from clients or family members promptly, resolving issues professionally and efficiently.
Client Care Coordinator/ Scheduling Manager
Synergy HomeCare
01.2013 - 08.2019
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Completed client assessments in accordance with current regulations and guidelines.
Certified Nursing Assistant
CNA
09.2012 - 12.2012
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Certified Nursing Assistant
Baywood Crossing Rehabilitation And Healthcare Center
12.2011 - 02.2012
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Education
High School Diploma -
Klein High School
Klein, TX01.2010
Timeline
Director of Sales and Marketing
Carriage Inn Lake Jackson
01.2022 - Current
Home Care Consultant
Caring Senior Service
03.2021 - 12.2021
Client Care Coordinator / Alternate Administrator
Home Instead Senior Care
01.2019 - 03.2021
Client Care Coordinator/ Scheduling Manager
Synergy HomeCare
01.2013 - 08.2019
Certified Nursing Assistant
CNA
09.2012 - 12.2012
Certified Nursing Assistant
Baywood Crossing Rehabilitation And Healthcare Center
12.2011 - 02.2012
High School Diploma -
Klein High School