Mary Dotlich

Reverse Mortgage Processor

Universal Lending Corporation

Denver, CO

10.2002 - 02.2023

Checked applicant credit, personal references and employment histories.
Scanned and uploaded loan and related documents into system.
Ensured that all required paperwork was completed accurately and timely by both parties.
Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Worked with third-party vendors to address and clear loan closing requirements.
Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
Maintained complete confidentiality of submitted information according to release guidelines.
Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
Filed and maintained loan records.
Monitored progress of loans throughout the entire origination process from pre-qualification through post-closing,
Assembled and compiled documents for loan closings.
Managed conditions sent from underwriting departments.
Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
Recorded applications for loan and credit, loan information and disbursements of funds.
Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
Managed multiple projects simultaneously while meeting tight deadlines.
Analyzed income documentation including pay stubs, W2s, tax returns, bank statements. to determine borrower's ability to repay the loan.
Upheld compliance with privacy and security requirements, as well as federal statutes covering FHA loans.
Coordinated document preparation with title companies, lenders, and other third parties as needed.
Created and completed loan submission packages.
Reviewed and evaluated loan applications to ensure accuracy, completeness, and compliance with state and federal regulations.
Reviewed initial client documentation to structure and submit loan package.
Filed completed packages quickly and efficiently.
Maintained accurate records of all closed loans in accordance with company policy.
Processed loan documents in a timely manner to meet closing deadlines.
Verified credit reports for accuracy and completeness prior to loan approval.
Utilized various software programs such as Encompass360 Loan Origination System for data entry purposes.
Responded promptly to customer inquiries regarding their loan status and requirements.
Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
Structured loan packages by properly analyzing credit reports, income and asset documents.
Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
Answered questions and advised customers regarding loans and transactions.
Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
Collaborated closely with underwriters when reviewing files for final approval.
Reviewed appraisals for accuracy before underwriting loans for approval.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Maintained open communication with team members resulting in successful project outcomes.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Understood and followed oral and written directions.
Planned and completed group projects, working smoothly with others.
Delivered products to customer locations on time.
Displayed strong telephone etiquette, effectively handling difficult calls.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assisted with customer requests and answered questions to improve satisfaction.
Worked with cross-functional teams to achieve goals.
Exceeded customer satisfaction by finding creative solutions to problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Summary

Overview

Work History

Reverse Mortgage Processor

Education

High School Diploma -

Skills

Affiliations

Timeline

Reverse Mortgage Processor

High School Diploma -

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