Mary Dougherty
Camarillo,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, and contract management. Recognized for exemplary customer service and team collaboration.
Overview
28
28
years of professional experience
Work History
General Manager of Operations
Outlook Folding Doors & Windows
Mesa , AZ
2017.08 - 2024.05
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols. Managed a team of installers, sales representatives, and telemarketers.
- Maintained up-to-date knowledge of relevant laws, regulations, and permits related to all installations.
- Monitored inventory levels, placing orders (China) as necessary to maintain adequate supplies for all doors and windows as well as components.
- Managed training programs for new employees, including orientation and onboarding activities.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Resolved escalated customer service issues in a timely manner.
- Established quality assurance processes to ensure customer satisfaction.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Recruited, hired, and trained new staff members according to organizational standards.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Addressed customer concerns with suitable solutions.
- Managed scheduling for installations in three states simultaneously.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Connected with BBB and all performance platforms, and developed strategies to achieve sales and customer service goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Oversaw financial management, budget management, accounting (QuickBooks) and payroll activities.
Real Estate Agent
Premier Options Real Estate
Camarillo , CA
2012.09 - 2017.01
- Prepared comparative market analysis to estimate properties' value.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Provided guidance to clients throughout the entire buying or selling process.
- Ensured all transactions followed state laws regarding real estate practices.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Organized promotional materials used in sales presentations.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Created detailed property descriptions for use in marketing material.
- Maintained updated knowledge of local real estate markets.
- Attended industry events such as conventions and seminars.
- Researched current listings available in the area using multiple online resources.
- Responded promptly to client inquiries via phone or email.
- Coordinated appointments to show homes to prospective buyers.
- Showed residential properties and explained features, value and benefits of available homes.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Managed real estate transactions from initiation to closing.
- Maintained current and accurate CRM database of prospective customers.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Prepared and delivered sales presentations.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Drafted contracts, purchase agreements, closing statements and leases.
- Explained financial requirements and analytical data to potential buyers and sellers.
Administrative Office Manager
Prudential California Realty
Camarillo
2010.08 - 2012.09
- Maintained accurate employee records in accordance with applicable laws.
- Prepared agendas and took minutes during meetings.
- Established procedures for record keeping, data entry, and information management.
- Provided guidance to junior staff on administrative tasks when required.
- Monitored inventory levels of office supplies, ensuring adequate stock at all times.
- Answered customer inquiries promptly via phone or email.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Ordered office supplies and equipment when necessary.
- Served as a liaison between departments within the organization. Between Escrow Department and Real Estate Agents
- Analyzed financial statements to identify discrepancies or areas of improvement.
- Trained new employees on company policies and procedures.
- Maintained up-to-date records of office expenditures and processed reimbursement forms.
- Assisted with payroll processing by verifying timesheets and submitting them to the HR department on time.
- Organized the filing system and managed daily operations of the office.
- Recruited new personnel as needed according to established guidelines.
- Provided administrative support to staff members, including scheduling meetings and events.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Directed and oversaw office personnel activities.
- Orchestrated and hosted events to celebrate holidays, conduct meetings and promote cross-departmental socializing to boost morale, cooperation and performance.
- Supported sales and marketing initiatives by scheduling client events.
- Attended and participated in continuing educational programs to optimize job performance.
- Negotiated contracts and agreements with vendors, suppliers, and service providers to minimize costs.
- Enhanced office environment to ensure a safe, clean, and productive workplace for all employees.
- Utilized office management software and systems for streamlined operations and data management.
- Supervised office staff, including hiring, training, evaluation, and development of team members.
Escrow Officer
Fidelity National Title Insurance Company
Camarillo
1996.06 - 2010.08
- Prepared escrow instructions for title companies or attorneys regarding the purchase of real estate properties.
- Ensured that all parties involved in a transaction were properly represented before any funds were released from an escrow account.
- Issued checks from escrow accounts according to instructions provided by clients or lenders.
- Provided customer service to clients regarding questions about their escrow accounts or transactions involving them.
- Monitored closing activities to ensure timely completion of all transactions.
- Collaborated closely with lending officers throughout the loan approval process.
- Reconciled balances in escrow accounts at the end of each month for accuracy and completeness.
- Gathered information necessary for processing transfers including deeds, mortgages, titles and encumbrances.
- Verified legal descriptions of properties prior to closing escrow accounts.
- Maintained accurate records of all transactions including deposits, withdrawals, disbursements and closing statements.
- Coordinated with title companies or attorneys when preparing documents needed for closings.
- Maintained detailed records of all transactions for audit purposes.
- Served as an intermediary between buyers, sellers and lenders during real estate closings.
- Reviewed and verified documents to ensure compliance with laws, regulations, and contractual provisions.
- Processed payments related to mortgage loans, taxes, insurance premiums and other fees associated with the sale of a property.
- Managed multiple files simultaneously while ensuring adherence to deadlines.
- Researched liens on properties in order to accurately close escrow accounts.
- Negotiated solutions when discrepancies arose during the settlement process.
- Communicated regularly with banks and other financial institutions concerning loan requirements.
- Oversaw complete real estate closing process and adhered to all related process guidelines, company standards, and title requirements.
- Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
- Coordinated transaction documentation by ordering title reports, completing forms and statements and gathering existing documents.
- Facilitated the disbursement of funds and documents according to escrow instructions.
- Collaborated with internal banking and accounting teams to maintain escrow accounts and records and approved funds disbursements.
Education
Associate of Arts -
Moorpark College
Moorpark, CAEscrow 1,2 & 3
Ventura College
Ventura, CASkills
- Operations Management
- Financial Management
- Customer Service
- Marketing
- Logistics Oversight
- Organizational Management -Multitasking
- Customer Relationship Management
- Microsoft, Excel & Quickbooks knowledge
- Troubleshooting and problem solving
- Decision-Making
- Multi-unit operations management
- Invoice Processing
- Operations Monitoring
Timeline
General Manager of Operations
Outlook Folding Doors & Windows
2017.08 - 2024.05
Real Estate Agent
Premier Options Real Estate
2012.09 - 2017.01
Administrative Office Manager
Prudential California Realty
2010.08 - 2012.09
Escrow Officer
Fidelity National Title Insurance Company
1996.06 - 2010.08
Associate of Arts -
Moorpark College
Escrow 1,2 & 3
Ventura College
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