Mary Duffield
Gainesville,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in leadership and communication skills. Adaptable team player with an outgoing, positive demeanor and proven skills in establishing positive client rapport. Motivated to maintain customer satisfaction and contribute to the growth of the company. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
9
9
years of professional experience
Work History
Daycare Volunteer
Jan's Daycare
09.2023 - 01.2024
- Supported 20+ students in pre-school and after-school programs
- Utilized previous skills and offered new perspective to support students and employees from previous experiences
- Communicated openly with children's parents about daily activities and behaviors.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
Luxury Libra LLC
CEO
05.2023 - Current
- Established business to boost motivation to complete Awakened Academy
- In progress of completing spiritual life coaching certifications
Lead Pre-Primary Teacher
Luma Montessori
02.2023 - 06.2023
- Utilized previous learning properly into new establishment.
- Adhered to class plan and deadline-oriented training schedule.
- Participated in class and online courses to increase learning opportunities.
- Received Montessori Certification in July 2023.
- Continuing trainings until grand opening occurs (TBD).
Case Manager/Early Intervention Specialist
Beyond Early Intervention
05.2021 - 05.2022
- Conducted child assessments during intervention visits.
- Enhanced knowledge by attending training and adopting new technologies.
- Liaised with school district coordinators and specialty doctors to maintain cohesive collaboration regarding each child's goals and challenges.
- Offered guidance and support for 20+ families of children with disabilities or developmental challenges.
- Compiled detailed client histories using intake forms, interviews, and assessments to build complete picture for determining optimal therapeutic approaches.
- Collected information about individuals or clients using interviews, observational techniques, and other assessment methods.
- Counseled individuals, groups, or families to help understand problems, deal with crises and develop realistic action plans
- Assisted training manager with hands-on training procedures and writing tasks.
- Participated in professional growth programs to support special education improvement efforts
Youth Behavioral Specialist
Children's Place, Inc.
05.2020 - 05.2021
- Assisted 10+ clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Implemented variety of evidence-based counseling methods to achieve therapy goals.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
- Trained in techniques such as play therapy, development of healthy coping skills, and behavioral intervention to improve outcomes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Math/Science Teacher
Clemson University Youth Development Center
01.2020 - 05.2020
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
- Mentored 20 + youth delinquents in high school math and science subjects.
- Implemented classroom management improvements to enhance class morale and engagement.
- Assessed student learning progress and comprehension with routine tests and standardized examinations.
- Collaborated with administrators on classroom policies, management strategies and discipline.
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.
Substitute Preschool Teacher
The Quest Zone
10.2019 - 01.2020
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities for up to 20 students.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided instruction for students in core subject areas.
Restaurant Server
WingPlace
04.2017 - 04.2019
- Greeted new customers, discussed specials and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Private Math Tutor
Aiken Performing Arts Academy
12.2017 - 06.2018
- Organized group tutoring sessions to help students struggling in similar areas.
- Experience teaching and accommodating special needs and skills for students with disabilities.
- Worked with up to 25 students in classrooms or independently in home environments to provide educational support.
- Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
- Implemented listening and questioning strategies to diagnose student needs and monitor progress.
- Responded to after-hours email and telephone requests to assist students with specific questions.
Family Nanny
Kristine Merritt Duffield
10.2014 - 06.2015
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Assisted up to 3 children with homework assignments and special projects across different subjects.
- Drove children to dance, cheer and sports practices.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Involved children in caring for household pets and chores.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
Education
Spiritual Life Coaching - Spiritual Life Coaching
Awakened Academy
RemoteMS in Marriage, Family, & Couples Counseling -
Walden University
RemoteBachelor of Arts - Psychology
University of South Carolina - Aiken
Aiken, SC12.2019
High School Diploma -
Monte Vista High School
Danville, CA06.2015
General Ed - 1 Year -
Marymount California University
Rancho Palos Verdes, CA2015
Skills
- Verbal and Written Communication
- Self-Motivation
- Creative Problem Solving
- Leadership Experience
- Customer Loyalty
- Provide Leadership
- Resolve Customer Issues
- Sales Expertise
- Selling Skills
- Presentation Skills
Experience
- Human Rights Advocate
- Strong Verbal and Written Communication Skills
- Leadership Skills
- Training and Supervising
- Interpersonal Relationships
Timeline
Daycare Volunteer
Jan's Daycare
09.2023 - 01.2024
Luxury Libra LLC
CEO
05.2023 - Current
Lead Pre-Primary Teacher
Luma Montessori
02.2023 - 06.2023
Case Manager/Early Intervention Specialist
Beyond Early Intervention
05.2021 - 05.2022
Youth Behavioral Specialist
Children's Place, Inc.
05.2020 - 05.2021
Math/Science Teacher
Clemson University Youth Development Center
01.2020 - 05.2020
Substitute Preschool Teacher
The Quest Zone
10.2019 - 01.2020
Private Math Tutor
Aiken Performing Arts Academy
12.2017 - 06.2018
Restaurant Server
WingPlace
04.2017 - 04.2019
Family Nanny
Kristine Merritt Duffield
10.2014 - 06.2015
Spiritual Life Coaching - Spiritual Life Coaching
Awakened Academy
MS in Marriage, Family, & Couples Counseling -
Walden University
Bachelor of Arts - Psychology
University of South Carolina - Aiken
High School Diploma -
Monte Vista High School
General Ed - 1 Year -
Marymount California University
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