Mary Dugan
Birmingham,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Final Line Body Weld
Mazda Toyota Manufacturing
01.2024 - 07.2024
- Reduced production time with efficient work processes and streamlined manufacturing techniques.
- Boosted manufacturing speed through effective time management and prioritization of tasks.
- Supported quality control initiatives by thoroughly examining materials used in manufacturing processes.
- Assisted quality assurance by inspecting items and removing defective parts.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Consistently met production of 280 cars per day as a team
Independent Contractor
DoorDash
07.2023 - 03.2024
- Optimized websites and mobile applications to achieve maximum performance.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Maintained an acceptance rate over 85%
- Maintained customer satisfaction rate of 95%
- Maintained on time delivery rate of 98%
Precision Welder
Topre Of America
04.2023 - 07.2023
- Inspected welds and checked critical measurements to meet specifications.
- Inspected pieces for defects, measured, and checked with straightedges or templates for compliance with specifications.
- Completed daily part rate of 1,100 parts per shift
- Consistently operated a precision welder for left hand shark parts because of quality, time management, and meeting company quota for parts produced.
- At least 2 out of a 4 day work week, I consistently met my part quota early and would seek out more work in other areas.
Mobile Home Construction
Tru Homes
11.2021 - 01.2023
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Operated power equipment to move materials and promote job efficiency.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Inspected tools and equipment to maintain safety and efficiency.
- Mixed and poured concrete for variety of projects.
- Consistently met production of 16 ceilings a day ranging from 44 feet to 76 feet
Barber/Cosmetologist Shop Assistant Manager
Sport Clips
02.2018 - 07.2019
- Consulted with clients to assess personal style preferences and unique needs.
- Resolved guest complaints about service or style.
- Answered incoming telephone calls and scheduled appointments for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Attended Hair shows for furthering education and keeping up to date on the latest trends
- Distributed business cards outside of salon to generate new business.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Updated client profiles to reflect current products and service preferences.
- Kept detailed records of customer information and services provided to increase return customers by 75
Cosmetologist
SmartStyle
03.2017 - 01.2019
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Demonstrated high level of customer service to increase retention and satisfaction up to 80% salon wide
Produce Associate Produce Assistant Manager
Publix
06.2006 - 07.2013
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted with weekly inventory counts.
- Ordered produce for following day based on projected needs.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with store management to align with objectives and provide quality produce.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- The first store I was promoted to, i was given freedom by my immediate manager to revamp the department, go through sales as well as waste reports for floral department, and merchandise bulk items for a more organized and eye catching presentation and through that was able to bring our deliveries from 5 days a week to 6 deliveries a week, lowering cost as well as waste and the floral department actually making profit.
Education
Cosmetology License -
Buchanan Beauty College
Shelbyville, TN10.2016
High School Diploma -
Marshall County High School
Lewisburg, TN05.2000
Skills
- Food Safety Compliance
- Sales and Marketing strategies
- Type 40 to 45 words per minute
- Excellent verbal, written and oral communications
- Proficient in Time management
- Goal oriented with a strong dedication to achieving those goals whether in business or personal
- Strong leadership when running a crew and showing them that I want us all to succeed and that I would never ask them to do a task that I wasn't willing to do myself
- Data Entry on different formats and different subjects whether inventory, ordering product, or cash management
- Able to meet deadlines with a team or independently without close supervision
- Use of pallet jack as well as a hoist that i operated to move up to 76 foot ceilings
- Proficient in Microsoft 365
- Can and am willing and able to bring humor to the workplace while putting the job and any tasks first and keep an even keeled demeanor when solving problems that rise from not only shoppers but also coworkers
Timeline
Final Line Body Weld
Mazda Toyota Manufacturing
01.2024 - 07.2024
Independent Contractor
DoorDash
07.2023 - 03.2024
Precision Welder
Topre Of America
04.2023 - 07.2023
Mobile Home Construction
Tru Homes
11.2021 - 01.2023
Barber/Cosmetologist Shop Assistant Manager
Sport Clips
02.2018 - 07.2019
Cosmetologist
SmartStyle
03.2017 - 01.2019
Produce Associate Produce Assistant Manager
Publix
06.2006 - 07.2013
Cosmetology License -
Buchanan Beauty College
High School Diploma -
Marshall County High School