Mary Dulaney
Catonsville,MD
Summary
Hardworking medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Chiropractic Assistant
The Aligning Wellness Center
12.2022 - 03.2023
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Scheduled patient appointments for busy chiropractic practice.
Crematory Operator
Cremation Society Of Maryland
11.2021 - 03.2023
- Proven ability to learn quickly and adapt to new situations.
- Processed remains carefully and effectively.
- Loaded bodies into retort while managing safe temperatures.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Medical Receptionist
Gastrointestinal Diagnostic Center
09.2016 - 12.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scanned medical charts into computer.
- In charge of collecting patients payments and taking them to bank.
- Worked in clinical area with patients taking out IV's, taking them to the bathroom, cleaning beds, and helping in triage.
Cashier
Grilled Cheese And Company
08.2015 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered phones.
- Performed cash, card and check transactions to complete customer purchases.
- Was also a cook and expo.
- Cleaned after every shift.
Education
No Degree - General Studies
The Community College of Baltimore County
Catonsville, MD05.2023
High School Diploma -
Catonsville High School
Baltimore, MD05.2018
Skills
- Cleaning and Sanitizing
- Medical Front Desk Management
- Patient Chart Tracking
- Multi-Line Telephone System Operation
- Reviewing Medical Histories
- Telephone Etiquette
- Operating EKG Equipment
- Medical Billing
- Electric Muscle Stimulation
- Healthcare Knowledge
- Call Transfers
- Online Systems
- Appointment Scheduling
- Co-Payment Collection
- Patient Callbacks
- Computerized Maintenance Management Systems
- Petty Cash Management
- Critical Thinking
- Patient Data Processing
- Reminder Calls
- Medical Records Verification
- Collecting Patient Specimens and Tests
- Typing and Filing
- Insurance Verification
- Medical Information Software
- Records Maintenance
- Teamwork and Collaboration
- EMR Systems
- Checking Patient Details
- Medical Records Management
- Organization and Time Management
- Patient Reception Management
- HIPAA Guidelines
- Answer Telephones
- Front Desk Operations
- Electronic Medical Record
Timeline
Chiropractic Assistant
The Aligning Wellness Center
12.2022 - 03.2023
Crematory Operator
Cremation Society Of Maryland
11.2021 - 03.2023
Medical Receptionist
Gastrointestinal Diagnostic Center
09.2016 - 12.2022
Cashier
Grilled Cheese And Company
08.2015 - 05.2017
No Degree - General Studies
The Community College of Baltimore County
High School Diploma -
Catonsville High School
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