Mary Duncan
Summary
Versatile Social Worker skilled in crisis intervention, intakes, assessments, referrals, client/ patient advocacy and treatment planning. Extensive knowledge of community , state and federal resources in Northeast Oklahoma. Have excellent communication, active listening skills and knowledge of HIPPA regulations.
Overview
15
15
years of professional experience
Work History
Hospice Family Support/Bereavement Coordinator
Miller Hospice
Tulsa, Oklahoma
09.2018 - 05.2023
- Developed rapport to create a supportive relationship with families to provide pre bereavement and post bereavement services.
- Working knowledge of resources in the community for needed referrals.
- Facilitated support groups
- Utilized phone calls, letters, cards, referrals and offered home visits for added support as needed.
- located information and educational materials on bereavement, and the different aspects of grieving.
- Provided emotional support, encouragement, empathy and active listening for families and patients.
- Answered office phones in a professional manner, explaining hospice services, providing crisis intervention and accurately gathered demographic information to relay to the nursing intake staff.
Hospice Social Worker
Cornerstone Hospice
Bartlesville, Oklahoma
06.2014 - 06.2018
- Completed psychosocial evaluations and needs assessments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Managed caseload to satisfy multiple patients with diverse needs.
- Developed partnerships with community organizations to expand services and referrals.
- Collaborated with healthcare providers to drive continuity of care.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Developed individual treatment plans and provided counseling to patients.
- Conducted in-home visits to provide supportive services.
- Preserved and prepared reports and treatment records.
Hospice Social Worker
Hope Hospice
Claremore, Oklahoma
07.2008 - 04.2014
- Completed psychosocial evaluations and needs assessments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Assessed risk factors of patients and made referrals for further services.
- Developed partnerships with community organizations to expand services and referrals.
- Facilitated family meetings to discuss patient care plans.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges.
Education
Bachelor of Science - Social Work
Pittsburg State University
Pittsburg, KS05.1986
Skills
- Empathetic, active listening dealing with patients/clients
- Client Education
- Crisis Intervention
- Record Updates
- Prepare Reports
- Community Resources/Referrals/Information
- Assessment
- Medicaid/Medicare/Insurance verification
- Grief Support
- Inter Agency Collaboration
- Community Outreach
- Confidentiality Requirements
- Customer Experience
Additional Information
Computer literate, familiar with most microsoft products and Consolo hospice operating system, use of fax machine and scanner.
Timeline
Hospice Family Support/Bereavement Coordinator
Miller Hospice
09.2018 - 05.2023
Hospice Social Worker
Cornerstone Hospice
06.2014 - 06.2018
Hospice Social Worker
Hope Hospice
07.2008 - 04.2014
Bachelor of Science - Social Work
Pittsburg State University