Mary Dunham

Managed entrance gate operations, including guest admissions and ticketing. Ensured seamless admission process through accurate scanning, verification, and providing directions. Demonstrated exceptional performance leading to promotion from ticket booth sales to Guest Relations. Provided guest services by addressing inquiries and concerns at the information center. Processed season passes and upgraded the passes with additional add ons. Showed guests how to use our Knott's app for rides, foods, and show information at their fingertips.

Provided support to guests at the Guest Services Building by helping them obtain accessibility passes under our Rider access policy. Performed phone shift duties in communication center, handling incoming calls and responding to guest emails for the 'Voice of the Customer' email program. Conducted VIP tours as part of my responsibilities. I was a tour guide for guests who paid for the experience and made sure their visit was exceptional and thorough. I even rode roller coasters with them!

• Delivered mail and packages to residences and businesses on a daily basis.
• Researched customer inquiries related to delivery status of packages or letters.
• Assisted customers with change of address forms when needed.
• Followed through on instructions given by post office management.
• Ensured that all safety guidelines were followed during deliveries.
• Loaded mail into delivery vehicle according to established procedures.
• Organized incoming, outgoing mail in order to ensure timely delivery, pickup.
• Performed daily pre-trip inspections on vehicles prior to use.
• Adhered to all USPS regulations as they pertain to letter carrier duties.
• Operated company vehicle in a safe manner while delivering mail along the assigned route.
• Collected payments for CODs, stamps, and other services rendered.
• Collaborated with other carriers in order to complete routes efficiently and effectively.
• Reported any suspicious activities to supervisors immediately.
• Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
• Acquired customer signature for registered and insured mail.
• Collected mail from distribution and prepared in sequence for efficient delivery.
• Furnished customers with postal information, change-of-address cards and other postal forms.
• Handled undeliverable mail in accordance with established procedures.
• Collected customs charges, postage due and C.O.D. payments.
• Used portable electronic scanner to track parcels and record tracking progress.
• Maintained professional and effective public relations with customers and community members.
• Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
• Delivered mail along prescribed route and retrieved additional mail from relay boxes.
• Routed all classes of mail in sequence of delivery along established route.
• Cleaned and checked over vehicle after completion of daily deliveries.
• Delivered various types of mail on routes according to strict timelines.
• Delivered mail to residents and business within assigned area.
• Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
• Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
• Sorted mail for delivery, arranging mail in delivery sequence.
• Obtained receipts for registered and certain insured mail.
• Assisted customers by lifting heavy packages and placing parcels by front door or garage.
• Scanned labels on letters or parcels to confirm receipt.
• Collected outgoing mail from homes and businesses to deliver to post office for processing.
• Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.

As Safety captain for both offices I conducted demonstrations on topics such as driver safety, slips/trips/falls, dog safety, and safe lifting practices. Additionally, I led morning stretches to energize the team.

As the office Customer Connect Coordinator I trained and encouraged our letter carriers to generate leads for our marketing team.

As key worker for our annual fundraiser "Combined Federal Campaign" I kicked off the campaign with a presentation. Assisted colleagues in completing donation forms and collecting funds for one-time contributions.