Mary Dunnavant
Riverside,CA
Summary
Counseling professional experienced in CADC, ABA, and social work roles with a demonstrated history of working with clients in high stress environments. Patient and excellent with de-escalation skills; always going above and beyond to ensure clients are receiving the appropriate care. Coming from a background in sports business, experienced in customer service, outreach coordination executing special projects, and maintaining excellent oral and written communication skills. Always fighting for ways to build up business and reach populations who do not have prior knowledge and experience with mental health treatment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Counselor and Case Manager
Alternative Options Counseling Center
01.2022 - Current
- Counseling in an outpatient PHP/IOP Program working with dual diagnosis clients with mental health disorders, substance use disorders, and eating disorders, case managing upwards of 15 clients
- Conducting screening, orientation, assessments, and treatment planning while maintaining open communication with clients and consistently following up on treatment objectives
- Direct liaison between facility and client’s insurance obtaining authorizations as well as providing clinical updates and discharge information
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning; on topics such as mindfulness, self-compassion, self-esteem, seeking safety, stress management, and other various DBT and CBT topics.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Behavior Interventionist
Vista Center For Behavioral Analysis
11.2021 - 11.2022
- Supported 5 clients with daily living activities, tracked behaviors and interventions used, recorded data, and informed clients of progress
- Reduced problem behavior events by 25% per day through applied behavior analysis (ABA) interventions
- Established rapport with each student, building trust and fostering safe environments conducive to learning and growth.
- Implemented behavior modification techniques to improve student social and academic performance.
- Maintained records of ongoing assessments and documentation of updates.
- Provided crisis intervention services when necessary, ensuring safety and wellbeing of all individuals involved.
Court Appointed Special Advocate (CASA) Volunteer
Voices For Children
01.2019 - 01.2022
- Researched each client's case to become familiarized with their background by carefully reviewing available documents.
- Empowered children's voices by representing their interests during critical decision-making processes affecting their lives.
- Provided emotional support for children throughout legal processes, by attending all hearings and ensuring their rights were protected; helping them feel safe and heard.
- Assessed placement options for foster children considering stability factors such as school attendance and proximity to siblings or extended family members.
- Monitored child welfare cases closely to identify potential risks or areas needing additional support.
- Collaborated with multidisciplinary teams to develop comprehensive plans addressing needs of at-risk youth.
- Conducted interviews with parents, foster parents, school officials, and other individuals to better understand client's needs.
- Demonstrated sensitivity to cultural diversity in working with children from various backgrounds and circumstances.
- Assisted judges in making informed decisions by conducting thorough research and presenting accurate data on each case.
Technical Support
S&B Filters
06.2020 - 09.2021
- Provided technical support for end-users, resulting in increased productivity and reduced downtime.
- Provided technical support to customers regarding part installation or troubleshooting advice as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Associate
K&N Engineering, Inc.
11.2016 - 06.2020
- Top 3 commissioned filter sales every month in 2018 and number 1 commissioned filter sales throughout 11 months in 2019
- Managed ten projects simultaneously for multiple departments including sports marketing, accounting, shipping, and sales
- Prioritized and delegated workload to those assisting in projects while solving problems efficiently and quickly
- Top overall sales and commissioned sales throughout 2019 and top 3 maintaining excellent oral and written consumer preferred associates every quarter in 2018
- Write pieces for content marketing purposes such as articles and blog posts; conducted comprehensive primary and secondary research for authentic and informative content writing.
Community Relations Intern
Ontario Fury
07.2019 - 01.2020
- Organized and implemented new donations procedure
- Gathered leads and assisted in activation of corporate sponsorships in the Inland Empire
- Provided administrative assistance as needed, contributing to an efficient workflow within the office environment.
- Maintained an organized database of contacts, streamlining communications within the organization and with external partners.
- Assisted in executing game day operations; planning logistics of events including scheduling meetings and travel assignments while collaborating to find solutions to problems.
- Enhanced community engagement by organizing and executing outreach events.
Vehicle Inspector/Photographer
ion inspections
11.2015 - 11.2016
- Strong attention to detail practiced through checking for frame, exterior, and interior damages and creating work order estimates for auction days.
- Took photos of all damaged areas to include with repair reports.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
- Cultivated trust between clients and the company by upholding a high degree of integrity when documenting findings upon completion of each inspection.
- Prepared reports on vehicles' condition after inspection and submitted to supervisor.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ03.2024
No Degree - Addiction Studies
Sober College School of Addiction Studies
Sherman Oaks, CA01.2023
Certified Drug and Alcohol Counselor -
California Consortium of Addiction Programs And Professionals
01.2023
Registered Drug and Alcohol Technician -
California Consortium of Addiction Programs And Professionals
01.2022
40 Hour training requirement for RBT Credential
01.2021
Revenue generation, ticketing operations, CRM, B2B sales
01.2019
Associate of Science And of Art - Math and Sciences, Behavioral Science, and Humanities
Riverside City College
Riverside, CA12.2016
Skills
- Skilled in intake interviewing
- Counseling
- Public speaking ability
- HIPAA
- Building rapport
- Client Advocacy
- Career Counseling
- Crisis Intervention Techniques
- Psychoeducation
- Multicultural Competence
- Motivational Interviewing
- Behavior Modification
- Proficient in Microsoft Office Applications, Kipu, NPA, Skills Logbook
References
- Marie Sangel, LMFT, Supervisor, ED Coordinator, Alternative Options Counseling Center, (949) 293-7082
- Kayla Lumowah, LPCC, Former Trainer, LMFT/Case Manager, Alternative Options Counseling Center, (909) 260-9670
- Michelle Casillas, MSW, Colleague, MSW/Case Manager, Alternative Options Counseling Center, (562) 201-5438
Affiliations
- CCAPP
- CAMFT
Certification
- CADC III, California Consortium of Addiction Programs and Professionals
- RADT, California Consortium of Addiction Programs and Professionals
- RBT Training - Completed 40 hour education requirement
Timeline
Counselor and Case Manager
Alternative Options Counseling Center
01.2022 - Current
Behavior Interventionist
Vista Center For Behavioral Analysis
11.2021 - 11.2022
Technical Support
S&B Filters
06.2020 - 09.2021
Community Relations Intern
Ontario Fury
07.2019 - 01.2020
Court Appointed Special Advocate (CASA) Volunteer
Voices For Children
01.2019 - 01.2022
Customer Service Associate
K&N Engineering, Inc.
11.2016 - 06.2020
Vehicle Inspector/Photographer
ion inspections
11.2015 - 11.2016
Bachelor of Science - Psychology
Grand Canyon University
No Degree - Addiction Studies
Sober College School of Addiction Studies
Certified Drug and Alcohol Counselor -
California Consortium of Addiction Programs And Professionals
Registered Drug and Alcohol Technician -
California Consortium of Addiction Programs And Professionals
40 Hour training requirement for RBT Credential
Revenue generation, ticketing operations, CRM, B2B sales
Associate of Science And of Art - Math and Sciences, Behavioral Science, and Humanities
Riverside City College
- CADC III, California Consortium of Addiction Programs and Professionals
- RADT, California Consortium of Addiction Programs and Professionals
- RBT Training - Completed 40 hour education requirement
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