Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Mary Dupler

Pleasant Prairie,WI

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.

Overview

17
17
years of professional experience

Work History

Machine Operator

Rust-Oleum
08.2022 - Current
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.

Customer Service Manager

Farmers Insurance Group
05.2021 - Current
  • Help Clint's file clams, add and reduce any products from their polices.
  • Created and reviewed invoices to confirm accuracy.
  • Developed and offered unique discount options to drive interest in new product lines.

Bookkeeper, House Supervisor

Lakeshore Health Kenosha
07.2019 - 05.2021
  • Completed payroll for employees and maintained detailed records of procedures.
  • Reported financial data and updated financial records in ledgers and journals.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments by all corporate protocols.

Business Development Director

Liberty Auto City Subaru
02.2017 - 03.2020
  • Collaborated with the marketing department to maintain proper branding.
  • Completed and submitted monthly and yearly reports to support executive decision-making.
  • Analyzed market trends and customer needs to identify new business development opportunities.
  • Provided market feedback to company leaders regarding competitive offerings, prospect needs and product development ideas.
  • Kept meticulous client notes and updated account information in company databases.

Business Development Manager

RACINE Toyota
07.2016 - 01.2018
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers in the customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.

Customer Service

Outside Sales, Fastenal
01.2015 - 12.2016
  • Scheduled an average of 6 appointments per day
  • Grew customer base from 16 accounts to 32 accounts in 1 year
  • Addressed customer questions and concerns regarding products, prices and availability
  • Delivered exceptional account service to strengthen customer loyalty
  • Responded to all customer inquiries in a timely manner
  • Emphasized product features based on analysis of customers' needs
  • Organized joint sale calls with current customers and outside vendors
  • Maintained friendly and professional customer interactions.

Team Lead

Bayfield Coffee
05.2014 - 12.2015
  • Shared product knowledge with customers while making personal recommendations
  • Maintained friendly and professional customer interactions
  • Greeted store customers promptly and responded to questions with knowledgeable service.

Shift Manager

Advance Auto Parts
10.2010 - 03.2012
  • Prevented store losses using awareness, attention to detail, and integrity
  • Developed highly empathetic client relationships and earned a reputation for exceeding sales goals
  • Cross-trained and provided backup for other customer service representatives when needed. Ranked as the most effective department sales representative in the local region out of 100 representatives
  • Set up visually appealing promotional displays
  • Recommended improvements to store procedures.

Shift Manager

Miraz Restaurant
01.2007 - 01.2010
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

Associate of Applied Science - Business Management

Gateway Technical College
Kenosha, WI
06.2014

Supervisory -

Gateway Technical College
Kenosha, WI
06.2014

Marketing -

Gateway Technical College
Kenosha, WI
06.2014

Skills

  • Qualified Spanish bilingual Customer Service Manager offering a record of successful job
  • Performance, proven problem-solving ability, and experience developing and implementing
  • Deadline-oriented Sales experience
  • Active listening skills High customer service standards
  • Customer service expert Strong problem-solving ability
  • Skills
  • Training & Development (5 years)
  • Outside Sales
  • Spanish - Fluent
  • Certifications and Licenses
  • Machinery Operation
  • Equipment Inspection

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Machine Operator

Rust-Oleum
08.2022 - Current

Customer Service Manager

Farmers Insurance Group
05.2021 - Current

Bookkeeper, House Supervisor

Lakeshore Health Kenosha
07.2019 - 05.2021

Business Development Director

Liberty Auto City Subaru
02.2017 - 03.2020

Business Development Manager

RACINE Toyota
07.2016 - 01.2018

Customer Service

Outside Sales, Fastenal
01.2015 - 12.2016

Team Lead

Bayfield Coffee
05.2014 - 12.2015

Shift Manager

Advance Auto Parts
10.2010 - 03.2012

Shift Manager

Miraz Restaurant
01.2007 - 01.2010

Associate of Applied Science - Business Management

Gateway Technical College

Supervisory -

Gateway Technical College

Marketing -

Gateway Technical College

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Mary Dupler