Mary Eaglin
MD
Summary
Resourceful and results-driven administrative professional with extensive experience in customer service. Adept at managing multiple tasks simultaneously and excelling in both independent and team-oriented environments. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Proven ability to enhance operational efficiency, maintain high professional standards, and drive business results through strategic decision-making and relationship-building.
Overview
9
9
years of professional experience
Work History
Driver
Uber
12.2022 - Current
- Transported passengers safely and skillfully navigating both normal and adverse conditions
- Stayed informed with real-time traffic updates improving route planning and minimizing delays
- Disinfected and sanitized the vehicle daily, including emergency supplies
- Adhered to traffic laws and safety procedures, including challenging weather conditions
- Maintained high service standards, contributing to a strong professional
Customer Service Representative
Maryland Live Casino
10.2022 - 12.2022
- Managed complex scheduling, calendar coordination, and administrative tasks
- Provided exceptional customer service, resolving inquiries and complaints promptly
- Maintained an in-depth understanding of product information to offer knowledgeable responses
- Developed and implemented follow-up systems to ensure client satisfaction
- Generated and analyzed reports to support operational efficiency
- Acted as a primary point of contact, fostering strong client relationships
Customer Service Representative
KELLY SERVICES INC
11.2021 - 10.2022
- Coordinated logistics and documentation for efficient truck dispatch and delivery
- Performed data entry and managed office operations, including filing systems and supply requisitions
- Enhanced customer service by interacting with drivers, team members, and clients
- Created and maintained comprehensive filing systems for warehouse and shipping records
Processing Clerk
Amazon
01.2019 - 11.2021
- Assisted in managing operational tasks and ensured accurate execution of responsibilities
- Identified and reported discrepancies to improve operational accuracy
- Facilitated communication between team members to achieve production and packing goals
- Utilized inventory and logistics knowledge to meet and exceed performance targets
Office Clerk
National Gallery of Art
09.2015 - 01.2019
- Provided top-notch customer service and resolved issues with POS systems and transactions
- Maintained accurate accounting practices and ensured smooth store operations
- Assisted with inventory management and product display, contributing to sales and customer satisfaction
- Mentored new team members, enhancing their skills and performance
Education
High School Diploma -
Frederick Douglass High School
01.1999
Skills
- Service-minded
- Communication – verbal & written
- Conflict resolution
- Creative problem solving
- Problem solving
- Proactive planning
- Microsoft Office
- Dependability
- Data Entry
- Efficient and Detail-oriented
- Active Listening
- Order and refund processing
- Organizational Skills
- Email Support and live chat
- Appointment Scheduling
Timeline
Driver
Uber
12.2022 - Current
Customer Service Representative
Maryland Live Casino
10.2022 - 12.2022
Customer Service Representative
KELLY SERVICES INC
11.2021 - 10.2022
Processing Clerk
Amazon
01.2019 - 11.2021
Office Clerk
National Gallery of Art
09.2015 - 01.2019
High School Diploma -
Frederick Douglass High School
Similar Profiles
Bryan OrtizBryan Ortiz
Driver at UberDriver at Uber
Amy ShelmanAmy Shelman
Driver Specialist at UberDriver Specialist at Uber
Zabihullah AlkozaiZabihullah Alkozai
Uber Partner at UberUber Partner at Uber
FRITZ LUDENS NARCISSEFRITZ LUDENS NARCISSE
Driver at UberDriver at Uber
Channelle QuarlesChannelle Quarles
Patient Sitter at Howard County Medical CenterPatient Sitter at Howard County Medical Center