Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Eaglin

Hughesville,USA

Summary

Compassionate, focused, and tech-comfortable professional with a strong background in customer service across fast-paced environments. Known for my ability to resolve concerns with empathy and professionalism, even under pressure. Seeking a remote customer support role that allows me to make a positive impact while working from home to support my family and household.


Overview

2025
2025
years of professional experience

Work History

Driver / Independent Contractor

Uber
12.2022 - 07.2024
  • Maintained a 4.9 customer safety rating across hundreds of rides
  • Coordinated routes using GPS and app-based systems to optimize timing
  • Ensured excellent service, safety, and communication

Call Center Representative

Live! Casino & Hotel
09.2022 - 12.2022
  • Provided real-time assistance to customers regarding reservations and account issues
  • Handled sensitive data while following privacy policies and support protocols
  • Maintained calm and clear communication in high-volume call center environment

Reservationist – Transportation Services

06.2021 - 08.2021
  • Handled customer trip bookings with care, including accessibility coordination
  • Maintained clear communication between dispatch and passengers
  • Documented trips and followed up on service issues professionally

Customer Service Representative (Temp)

Kelly Services
05.2021 - 05.2021
  • Assisted clients with account-related concerns and follow-ups
  • Used CRM tools to log activity and provide resolutions
  • Supported cross-department scheduling and service updates

Sales Clerk

National Gallery of Art
09.2015 - 12.2019
  • Assisted guests in a high-traffic setting with courtesy and product knowledge
  • Operated POS systems, processed payments, and handled inquiries
  • Contributed to a calm and professional environment during peak hours

Other Roles (Ice Cream Maker, Warehouse Associate, Security Officer)

  • Experience in logistics, packaging, production, and security.
  • Built strong habits in teamwork, safety protocols, and task efficiency — all of which transfer into customer service through attention to detail, reliability, and calm response to pressure.

Education

High School Diploma -

Frederick Douglass High School
Upper Marlboro, MD

Skills

  • Customer Communication & Support
  • Remote Call Handling & Documentation
  • Conflict Resolution & De-escalation
  • Appointment Scheduling & Data Entry
  • CRM Systems (Call Centers / Online Support Tools)
  • Adaptability, Patience, Empathy

Timeline

Driver / Independent Contractor

Uber
12.2022 - 07.2024

Call Center Representative

Live! Casino & Hotel
09.2022 - 12.2022

Reservationist – Transportation Services

06.2021 - 08.2021

Customer Service Representative (Temp)

Kelly Services
05.2021 - 05.2021

Sales Clerk

National Gallery of Art
09.2015 - 12.2019

Other Roles (Ice Cream Maker, Warehouse Associate, Security Officer)

High School Diploma -

Frederick Douglass High School

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