Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Mary Ebo

Administrative Manager
Doha

Summary

Experienced with executive-level administrative support, including managing intricate schedules and high-priority communications. Utilizes organizational skills to enhance office efficiency and executive productivity. Track record of proficiently handling confidential information and fostering effective communication within teams.

Overview

13
13
years of professional experience
5
5
Certifications
2
2
Languages

Work History

Executive Administrative Officer

Overcomers Hospitality
Doha
07.2024 - Current
  • Developed strong relationships with clients and vendors, fostering collaboration and mutual success.
  • Identified need for study analysis and developed and presented justification to manager.
  • Prepared detailed reports for executive review, enabling informed decision-making on business strategies.
  • Organized company events and conferences, ensuring smooth execution through meticulous planning and coordination.
  • Supervised administrative staff, providing guidance and mentorship to improve performance and efficiency.
  • Assisted in strategic planning sessions, contributing valuable input based on extensive knowledge of company objectives and industry trends.
  • Scheduled meetings, conferences and events based on priorities of executive office.
  • Coordinated travel arrangements for executives, resulting in cost-effective itineraries and seamless trips.
  • Monitored progress toward goals throughout the year using data analysis tools such as Excel spreadsheets or project management software.
  • Created reports, presentations and other materials for executive staff.
  • Completed bi-weekly payroll for 2500 employees.

Chief Administrative Officer

Christadelphian Care Home
07.2021 - 06.2024
  • Oversaw the development of new policies, procedures, and guidelines to ensure compliance with industry regulations and standards.
  • Streamlined administrative processes by implementing new systems, reducing inefficiencies and increasing productivity.
  • Managed cross-functional teams to achieve business objectives and improve overall performance.
  • Exercised good judgment by employing contemporary management principles and supervisory practices.
  • Leveraged data, implemented new technology and revised procedures to support change.
  • Increased departmental efficiency through process improvements and streamlined workflows.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Developed and tracked progress of annual operations budget of $1.5m.

Administrative Assistant

Blackarrow Security Systems & Services
Doha
08.2019 - 05.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Implemented new CRM system to track client interactions, improving response times and client satisfaction.
  • Managed filing system, entered data and completed other clerical tasks.

Administrative Officer

Qglory Trading and Contracting
10.2015 - 05.2018
  • Created, prepared, and delivered reports to various departments.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Updated reports, managed accounts, and generated reports for company database.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.

Support Analyst

Vermer Care Home Health Services Inc.
Abuja
11.2012 - 08.2015
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.
  • Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
  • Answered customer support inquiries via specialized ticket tracking platforms.
  • Created user accounts and managed access control.
  • Trained new support analysts, contributing to the overall growth and success of the team.
  • Developed and implemented preventive maintenance procedures.
  • Assisted in development of system security protocols.
  • Offered assistance in implementing and developing training programs.
  • Created user accounts and assigned permissions.

Education

Certificate - General Law

Nigeria Counsel of Legal Education
Abuja
04.2001 -

LLB - General Law

Imo State University
Nigeria
04.2001 -

High School Diploma -

Deworld International Secondary School
Nigeria
04.2001 -

Skills

Office management

Document preparation

Report generation

Data entry

Executive support

Strategic planning

Additional Information

International Drivers License

Qatar Drivers License

Certification

Microsoft Office Specialist

Timeline

PACE

05-2025

Professional Care Giver

09-2024

Executive Administrative Officer

Overcomers Hospitality
07.2024 - Current

First Aid

07-2024

Chief Administrative Officer

Christadelphian Care Home
07.2021 - 06.2024

Administrative Assistant

Blackarrow Security Systems & Services
08.2019 - 05.2021

Microsoft Office Specialist

03-2019

Administrative Officer

Qglory Trading and Contracting
10.2015 - 05.2018

Support Analyst

Vermer Care Home Health Services Inc.
11.2012 - 08.2015

Certificate - General Law

Nigeria Counsel of Legal Education
04.2001 -

LLB - General Law

Imo State University
04.2001 -

High School Diploma -

Deworld International Secondary School
04.2001 -

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Mary EboAdministrative Manager
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