Mary Eckhoff
Ironton,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Developed strong communication and conflict resolution skills, ensuring safety compliance. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these transferrable skills to contribute effectively into a new role.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Gate Attendant
Lake Hanna Association
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Provided essential information on rules, regulations, and safety guidelines to ensure visitor compliance.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- .Monitored gate areas and addressed security situations with management.
Insurance Producer
Farmers Insurance
01.2022 - 05.2023
- Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.
- Organized office paperwork efficiently, resulting in easier access to important documents when needed.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Negotiated favorable terms with carriers on behalf of clients, securing optimal coverage at competitive rates.
- Streamlined the application process for clients, simplifying paperwork and reducing wait times for approval.
- Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
Cashier/Sales Associate
Walmart
12.2021 - 02.2022
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Greeted customers entering store and responded promptly to customer needs.
Call Center Representative/Quality Assurance Manag
The Pisa Group
11.2019 - 04.2020
- Maintained a positive attitude and sunny disposition
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Ensured compliance with industry regulations and company policies
- Improved caller satisfaction with thorough quality assurance protocols, ensuring every team member delivered consistent service.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Administrative Office Assistant
Calco Mobile Home Supply
01.2014 - 01.2020
- Maintained accurate financial records, assisting in budget preparation and monitoring expenses for costeffectiveness.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Quality Control Inspector
Handicraft
08.2018 - 08.2019
- Inspectored over 4000 medical and retail baby bottle nipples
- met the standard of State laws and company procedures for Medical and Retail sales
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Reduced waste by implementing stricter quality control measures during manufacturing process.
- Enhanced safety standards by rigorously enforcing workplace safety protocols during quality inspections.
Retail Sales Associate Cashier
Caseys's General Stores
01.2018 - 08.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
Caregiver/Personal Assistant
HOME HEALTH
01.2014 - 01.2018
- Had to tend to my sick mother
- I administered meds, took care finances and daily routine tasks
- I scheduled, drove, and documented all doctor/surgeries/treatments
Bookkeeper/Office Manager
Clark's Quality Remodelling
01.2009 - 01.2016
- Daily office duties, filing, reports, project planning, payroll, and quarterly tax along with yearly tax prep
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Established QuickBooks accounting system to reflect accurate financial records.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Improved financial accuracy by meticulously recording all transactions in accounting software.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Safety Coordinator
Patriot Modular
01.2013 - 01.2014
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
- Created an open line of communication between employees and management regarding safety concerns, fostering a collaborative approach to problem solving.
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Developed new training programs to address performance and knowledge issues.
- Developed Lockout/Tagout protocols specific to each piece of machinery within the facility as per OSHA guidelines.
- Implemented hazard communication programs for chemical handling/storage procedures, maintaining MSDS records for easy access by employees during emergencies or routine operations.
- Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
- Improved safety compliance by creating comprehensive safety policies and procedures in alignment with OSHA regulations.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Researched and devised new safety initiatives and strategies to improve safety performance.
Customer Service Representative
FARMERS INSURANCE
01.2011 - 01.2013
- Microsoft/DOS /Windows10, Money drops, Cold Calls, AP/AR, and community awareness events
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Production Technician
SERVPRO of Farmington
01.2011 - 01.2012
- Promptly documented and reported all defective equipment and hazardous conditions.
- Reduced waste by efficiently utilizing resources throughout the mold making process, including proper disposal of excess material and recycling when possible.
- Enhanced mold quality by meticulously polishing and inspecting each piece.
- Upheld company reputation by maintaining a professional appearance and demeanor when interacting with clients, insurance adjusters, and other stakeholders in the restoration process.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
Cook
Stepping Stone Daycare
01.2008 - 01.2011
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Administrator/Bookkeeper
Trustworthy Heating and Cooling, LLC
01.2006 - 01.2009
- Set up all start-up office procedures
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Reduced overhead costs through careful budget management and resource allocation.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Quality Assurance Manager
Biltwell Clothing Factory
01.1996 - 01.2004
- Assured consistent quality of production
- Performed visual inspections and non-destructive tests where appropriate.
- Provided valuable input during product development stages, ensuring seamless integration between design specifications and QA requirements.
- Removed imperfect products from shipment line.
- Compared colors, shapes, textures and grades of products and materials with color charts, templates, or samples to verify conformance to standards.
Education
Associate - Business Management
Mineral Area College
Park Hills, MO05.2006
Skills
- Microsoft outlook, word, and Excel
- Excellent time management skills
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Exceptional telephone etiquette
- Meticulous attention to detail
- Quality Assurance
- Administrative support
- Policy enforcement
- Proficient in Salesforce and Quickbooks
- Email marketing
- Multitasking Abilities
- Organizational skills
- Data entry
- Patience and empathy
- Work ethic and integrity
Certification
- Property and Casualty License - Missouri Department of Insurance.
- Ethics and Compliance Certification – Ethical Compliance Training Programs.
- OSHA Certified
Timeline
Gate Attendant
Lake Hanna Association
08.2024 - Current
Insurance Producer
Farmers Insurance
01.2022 - 05.2023
Cashier/Sales Associate
Walmart
12.2021 - 02.2022
Call Center Representative/Quality Assurance Manag
The Pisa Group
11.2019 - 04.2020
Quality Control Inspector
Handicraft
08.2018 - 08.2019
Retail Sales Associate Cashier
Caseys's General Stores
01.2018 - 08.2018
Administrative Office Assistant
Calco Mobile Home Supply
01.2014 - 01.2020
Caregiver/Personal Assistant
HOME HEALTH
01.2014 - 01.2018
Safety Coordinator
Patriot Modular
01.2013 - 01.2014
Customer Service Representative
FARMERS INSURANCE
01.2011 - 01.2013
Production Technician
SERVPRO of Farmington
01.2011 - 01.2012
Bookkeeper/Office Manager
Clark's Quality Remodelling
01.2009 - 01.2016
Cook
Stepping Stone Daycare
01.2008 - 01.2011
Administrator/Bookkeeper
Trustworthy Heating and Cooling, LLC
01.2006 - 01.2009
Quality Assurance Manager
Biltwell Clothing Factory
01.1996 - 01.2004
Associate - Business Management
Mineral Area College
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