Mary Eddy
New York,NY
Summary
Results-oriented Sales and Marketing professional with over 8 years of experience in sales management, customer experience, and social media marketing. Proven track record of exceeding sales targets, enhancing customer satisfaction, and driving business growth through strategic initiatives and innovative marketing campaigns. Adept at utilizing CRM platforms to streamline operations and foster client relationships.
Overview
9
9
years of professional experience
Work History
Social Media Manager
Best Brilliance
08.2024 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Coordinated with the marketing team to align the social media strategy with overall marketing objectives.
- Managed multiple social media platforms, ensuring consistent, and impactful brand messaging.
- Oversee the social media presence and align posts to include branding and trending ideas.
Social Media Content Creator
Brilliant Earth
01.2023 - 07.2024
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Create or revise content, as needed, to ensure that new knowledge is accurate and accessible.
- Created engaging content for various social media platforms.
- Analyzed performance metrics, and adjusted strategies accordingly.
Senior Sales Representative
Brilliant Earth
07.2021 - 07.2024
- Developed and implemented sales strategies, resulting in a $250K increase in monthly revenue.
- Maintained and expanded client relationships, generating new business leads.
- Utilized CRM platforms (NetSuite, Salesforce) to track interactions and progress.
- Managed a high volume of incoming sales leads, consistently achieving individual and team revenue targets.
- Continually navigated issues, and solved complex strategy problems affecting sales growth and business direction.
- Reached out to prospective leads through cold calling, applying a variety of established selling methods.
- Mentored sales representatives, improving overall team performance and productivity.
Customer Experience Manager
The Body Shop
03.2018 - 04.2021
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Implemented process improvements, enhancing customer experience, and streamlining operations.
- Developed communication strategies to educate clients about skincare routines and product quality.
- Created and edited digital content for social media, driving awareness of in-store events.
- Developed new employees and ongoing performance assessment of current employees.
Skincare Sales Consultant
The Body Shop
10.2015 - 03.2018
- Utilized computer system for orders, inventory tracking, and customer accounts.
- Assessed client needs and recommended skin care and anti-aging products.
- Supported profitability by upselling products and services and processing sales.
Education
Bachelor of Arts - Marketing/Business
Buffalo State University
Buffalo, New York05.2019
Skills
- Communication
- Brand strategy
- Social media management
- Content creation
- Account Management
- Organization skills
- Customer Success
- Problem solving
- Time management
- Sales
- Expert in CRM platforms
- Team leadership
Websites
Timeline
Social Media Manager
Best Brilliance
08.2024 - Current
Social Media Content Creator
Brilliant Earth
01.2023 - 07.2024
Senior Sales Representative
Brilliant Earth
07.2021 - 07.2024
Customer Experience Manager
The Body Shop
03.2018 - 04.2021
Skincare Sales Consultant
The Body Shop
10.2015 - 03.2018
Bachelor of Arts - Marketing/Business
Buffalo State University
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