Mary Edminson
Bonifay,FL
Summary
Resourceful and tireless with ability to handle job requirements and meet company goals. Always looking for ways to improve operations and increase team success. Resolves problems tactfully, keeping employees and customers satisfied.
Overview
19
19
years of professional experience
Work History
Dispatcher
Holmes County Sheriff Dept
11.2017 - Current
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Trained multiple new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
Dietary
Doctors Memorial Hospital
05.2013 - 10.2016
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Distributed food during busy peak periods to drive customer satisfaction.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
911 Emergency Dispatcher
Geneva County
07.2008 - 07.2011
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Assistant Manager
Freds
07.2007 - 07.2008
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Cashier
Piggly Wiggly Supermarket
10.2004 - 06.2008
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained cash drawer of $200.00 or more per shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewed weekly sales ads and monitored price changes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
No Degree -
Wallce Community College
Dothan, ALNo Degree -
Chipola College
Marianna, FLHigh School Diploma -
Holmes County High School
Bonifay, FL05.2007
Skills
- Dispatch Recordkeeping
- Schedule Management
- Customer File Maintenance
- Call Center Software
- Customer Request Management
- Paperwork Processing
- Mentoring and Coaching
- Decision Making
- Resource Monitoring
Timeline
Dispatcher
Holmes County Sheriff Dept
11.2017 - Current
Dietary
Doctors Memorial Hospital
05.2013 - 10.2016
911 Emergency Dispatcher
Geneva County
07.2008 - 07.2011
Assistant Manager
Freds
07.2007 - 07.2008
Cashier
Piggly Wiggly Supermarket
10.2004 - 06.2008
No Degree -
Wallce Community College
No Degree -
Chipola College
High School Diploma -
Holmes County High School
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