Mary Egan

Director of Operations

Great Ocean Condos And Homes

01.2010 - Current

Oversaw day-to-day production activities in accordance with business objectives.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Defined, implemented and revised operational policies and guidelines.
Monitored office workflow and administrative processes to keep operations running smoothly.
Monitored budget and utilized operational resources.
Achieved team goals through formalized training plans, coaching and performance management.
Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Led change and transformation across business areas to deliver benefits and align company resources.
Set team and individual KPIs and provided regular, actionable feedback.
Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Assisted in recruiting, hiring and training of team members.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed, trained and motivated owner relations and guest services to continuously improve knowledge and abilities in the vacation rental industry.
Managed 25 team members across 4 departments, resulting in approximate $3 million increase in annual revenue in the last two years.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class vacation rental management work.
Eased team transitions and new employee orientation through effective training and development.
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.

Summary

Overview

Work History

Director of Operations

Education

Bachelor Of Arts - Education

Skills

Timeline

Director of Operations

Bachelor Of Arts - Education

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