Mary Eggen
Princeton,Minnesota
Summary
Proven Schedule Coordinator at Accentcare Homecare, adept in optimizing staff schedules and enhancing operational efficiency. Leveraged Epic and EMR systems, reducing overtime by strategic planning. Excelled in task delegation and meeting scheduling, significantly improving customer satisfaction and staff morale. Demonstrates a unique blend of technical proficiency and interpersonal skills, ensuring seamless daily operations.
Overview
25
25
years of professional experience
Work History
Schedule Coordinator
Accentcare Homecare
12.2022 - Current
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
- Reduced employee overtime hours by optimizing shift schedules and workload distribution.
- Evaluated current scheduling processes, identifying areas of improvement to increase overall efficiency.
- Met production goals and formed action plan to constantly raise bar to higher standards.
Home Health Aide
Fairview Homecare And Hospice /Accentcare Homecare
02.1999 - 12.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
High School Diploma -
Princeton High School,
Princeton MN06.1987
Skills
- Epic and EMR systems
- Deadline-oriented
- Task Delegation
- Meeting Scheduling
Timeline
Schedule Coordinator
Accentcare Homecare
12.2022 - Current
Home Health Aide
Fairview Homecare And Hospice /Accentcare Homecare
02.1999 - 12.2022
High School Diploma -
Princeton High School,
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