MARY-EILEEN MACKEY
Santa Ana
Summary
To obtain a position that utilizes my achievements, skills, strategic thinking, and leadership abilities in the best possible way to achieve the company's goals. My name is Mary-Eileen, however I go by Emmie. I am a very down to earth girl that knows how to get a job done correctly the first time. I enjoy dancing, going out to sporting events with friends, and spending any free time hiking, reading, and going to punk rock shows. I strive to learn and do better in everything I do and make every effort to have fun all along the way. I've got a bubbly personality and love sharing it with others. I'm motivated, a hard worker, fast learner, and will rise to any occasion put in front of me! I'm dependable; I bring management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
18
18
years of professional experience
Work History
Director of Operations
KVC
04.2018 - 02.2025
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Managed customer accounts, along with their financial portfolio's.
Marketing Manager
Piston Data
06.2015 - 10.2016
- Oversaw daily office operations for sales floor.
- Composed and drafted all outgoing correspondence and reports for managers.
- Trained new employees on multiple data entry software.
- Help create company's first employee manual including training and development.
- Audited new customer files to verify satisfaction of coverage criteria.
- Managed lead operating system.
- Created weekly marketing pieces to be emailed by sales staff.
- Was the only employee who previously worked in the automotive industry.
- Data entry and send new contracts out to clients.
Administrator
Student Loan Relief Group
10.2013 - 06.2015
- Oversaw daily office operations for staff of 20 employees.
- Composed and drafted all outgoing correspondence and reports for managers.
- Trained new employees on multiple data entry software.
- Help create company's first employee manual including training and development.
- Audited new customer files to verify satisfaction of coverage criteria.
- Answered and quickly redirected up to 50 calls per hour.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Maintained a clean reception area, including lounge and associated areas.
- Organized all new hire, security and temporary paperwork.
Patient Coordinator/ Back Office Tech
Optimal Health by Straw Chiropractic
02.2013 - 09.2013
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
- Accounts Receivables and Payables as well as profit loss spread sheets.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaint.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Create schedules and patient files, as well as handle any scheduling conflicts.
- Attended dinner seminars, promote the company in a positive way.
- Keep track of weekly and monthly statistics, and present them at weekly meetings.
- Set up patients on treatment as well as chart their daily changes.
- Answer multiple phone lines, and transfer to appropriate extensions.
Checker/ Floral Department
Safeway
03.2012 - 09.2012
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Office Clerk
Lake Buick GMC
03.2010 - 10.2011
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
- Accounts Receivables and Payables as well as profit loss spread sheets.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaint.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Compute, record, and proofread data and other information, such as records or reports.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Inventory each month cars on the lot and cars sold/ or wholesaled.
Sales Associate
Z Gallerie
11.2009 - 01.2010
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Sales Associate
Spirit Halloween
08.2009 - 11.2009
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Issue receipts, refunds, credits, or change due to customers.
- Greet customers entering establishments.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Cashier and Receptionist
Lake Chevrolet
06.2007 - 08.2008
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- File and maintain records.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
Education
Associate of Science - Massage Therapy
Everest College Ontario
Ontario, California, United States04.2010
Associate of Science - Business
San Francisco State University
San Francisco, California, United States12.2008
High School Diploma - undefined
Chino Hills High School
Chino Hills, California, United States06.2008
Skills
- Proficient in all Microsoft programs and Quickbooks
- Great with customer service
- Organizational and multi-tasking skills
- Business management
Affiliations
- Lions Club
Timeline
Director of Operations
KVC
04.2018 - 02.2025
Marketing Manager
Piston Data
06.2015 - 10.2016
Administrator
Student Loan Relief Group
10.2013 - 06.2015
Patient Coordinator/ Back Office Tech
Optimal Health by Straw Chiropractic
02.2013 - 09.2013
Checker/ Floral Department
Safeway
03.2012 - 09.2012
Office Clerk
Lake Buick GMC
03.2010 - 10.2011
Sales Associate
Z Gallerie
11.2009 - 01.2010
Sales Associate
Spirit Halloween
08.2009 - 11.2009
Cashier and Receptionist
Lake Chevrolet
06.2007 - 08.2008
Associate of Science - Business
San Francisco State University
High School Diploma - undefined
Chino Hills High School
Associate of Science - Massage Therapy
Everest College Ontario