Experienced Project Manager with a successful track record in healthcare change management. Proficient in managing conflicting priorities and planning processes while thriving in deadline-driven environments. Committed to improving health access and equity for vulnerable populations. Skilled Design Manager who excels in building relationships, conveying complex concepts, and leading design teams to achieve goals. Demonstrates initiative, strong organizational skills, and effective communication in fast-paced settings, collaborating with cross-functional stakeholders for maximum impact.
Work History
SDOH Project Manager
United Way Of Pennsylvania
08.2022 - Current
Provided detailed technical and operational direction to address project challenges, consistently delivering results on time.
Collaborated with cross-functional teams to proactively resolve project issues and mitigate potential risks.
Successfully met project deadlines by efficiently coordinating with contractors and ensuring optimal performance.
Prepared comprehensive project reports that not only identify successful outcomes but also include data analysis and visualization of insights, along with future recommendations.
Utilized a blend of qualitative and quantitative analysis techniques to continually enhance the end-user experience.
Analyzed patient feedback, leveraging data analysis and visualization to inform and shape future UX updates. This approach has led to the amelioration of user concerns and pain points, resulting in significant improvements during the subsequent project year.
Public Health Data & Informatics Consultant
NYC DOH
10.2021 - 07.2022
Created sustainable health equity dashboards for the Maternity Hospitals Quality Improvement Network (MHQIN) to identify social determinants of health that impact the rate of Severe Maternal Morbidity (SMM)
Developed a webpage to create awareness of SMM and provide information on services that address health equity in NYC
Created a central database for tracking non-clinical program measures which were used for the evaluation of program outcomes on health equity for the NYC population
Developed interactive data charts on program measures to evaluate outcomes in health equity initiatives in NYC
Conducted needs assessments to determine which materials and services were warranted for each individual case.
Project Manager
Jobelyn Inc
01.2020 - 01.2021
Managed a team of developers to build a CRM system for the organization and its strategic partners to optimize the sales process and increase revenues by 15%
Provided leadership throughout all aspects of the projects managing goals and productivity
Worked to cultivate and foster clients, consultants, contractors, and vendor relationships
Updated operational methods and oversaw accounting procedures for improved efficiency
Developed and initiated projects, managed costs and monitored performance
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
RESEARCH ASSISTANT
St John's University
01.2015 - 01.2021
Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations
Planned, modified, and executed research techniques, procedures and tests
Conducted data analysis and modeling for research using R and TABLEAU
Conducted qualitative and quantitative research to generate data used for publications
Developed and contributed to course materials, including lecture notes, and assessment.
Project Manager
JumpStart Healthcare Communication Consultants, LLC
01.2015 - 01.2017
Executed a project that trained 25 Community Health Workers (CHWs) on maternal and neonatal healthcare
Collaborated with key stakeholders to develop a comprehensive project plan based on budget and set time
Conducted key performance indicator analysis measuring program outcomes to assess effectiveness and impact on the target audience
Prepared and presented evaluation reports and outcomes to stakeholders resulting in approval of additional grants
Set and continually managed project expectations with team members and key stakeholders
Developed and utilized tested data collection instruments and questionnaires to ensure validity and reliability of measurements.
Graduate Research Assistant
New York University
01.2014 - 01.2015
Created a tracking system for the institute's research data, materials, and published articles
Conducted process evaluations and data collection activities with focus groups to develop policy improvement strategies
Conducted outcome evaluation of programs by analyzing data using STATA, Tableau, and SPSS
Contributed to literature reviews and other publications.
Project Manager (Business Analyst)
Lauren Parker HealthCare
01.2010 - 01.2013
Worked with business users to define requirements and prioritize deliverables on projects
Developed marketing materials for the business and increased client's outreach which resulted in increasing the client base by 45% in one year
Created new processes, procedures, and guidelines to leverage data and project outcome evaluation
Responsible for increasing the organization's net profits by 42%, over the course of three years
Created and designed share point platformed for ease of patient referral between health facilities
Identified areas that caused margin erosion and implemented cost-saving processes
Designed the knowledge management program to ensure team members continuously developed the required skill sets required to fulfill their respective tasks.
Project Manager
Keystone Bank LTD
01.2008 - 01.2010
Coordinated basic quality training on process development methodologies to build an organizational culture of continuous improvement
Collaborated with clients to develop Strategic financial plans and budget analysis
Developed customer base analysis to define appropriate services and products, achieving 120% of new enrollment goals in six months
Wrote reports of outcomes and recommendations, implemented by management to improve customer service
Achieved project deadlines by coordinating with contractors to manage performance.
Education
Master of Science - Human Centered Interaction Design
Harrisburg University of Science And Technology
Harrisburg, PA
12.2023
Master of Science - Health Informatics and Analytics
Harrisburg University of Science and Technology
Harrisburg, PA
12.2021
Master of Science - Information Technology Project Management
Harrisburg University of Science and Technology
Harrisburg, PA
08.2019
Master of Public Administration - Health Management & Policy
NYU Robert F. Wagner Graduate School of Public Service
New York, NY
05.2015
Skills
Program Management
UX Research
Change Management
Business Analysis
Data Analysis
Agile Scrum
UX Design
Healthcare System
Lean Product Development
Process Modelling
Certification
Certified Scrum Master - Scrum Alliance
Certified Scrum Product Owner - Scum Alliance
ITIL 4 Foundation Certification - AXELOS
Introduction to Healthcare Data Analytics Certification - HIMSS& Bellevue College
PMP - Project Management Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SDOH Project Manager
United Way Of Pennsylvania
08.2022 - Current
Public Health Data & Informatics Consultant
NYC DOH
10.2021 - 07.2022
Project Manager
Jobelyn Inc
01.2020 - 01.2021
RESEARCH ASSISTANT
St John's University
01.2015 - 01.2021
Project Manager
JumpStart Healthcare Communication Consultants, LLC
01.2015 - 01.2017
Graduate Research Assistant
New York University
01.2014 - 01.2015
Project Manager (Business Analyst)
Lauren Parker HealthCare
01.2010 - 01.2013
Project Manager
Keystone Bank LTD
01.2008 - 01.2010
Master of Science - Human Centered Interaction Design
Harrisburg University of Science And Technology
Master of Science - Health Informatics and Analytics
Harrisburg University of Science and Technology
Master of Science - Information Technology Project Management
Harrisburg University of Science and Technology
Master of Public Administration - Health Management & Policy
NYU Robert F. Wagner Graduate School of Public Service