Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mary Elaine Dela Peña

Murcia,Philippines

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Intake Supervisor

Brightstar Care Home Health
Lubbock, TX
01.2025 - 09.2025
  • Supervised intake process for new clients in home health services.
  • Trained staff on intake procedures and compliance regulations.
  • Evaluated client needs and coordinated service plans with healthcare teams.
  • Resolved client inquiries and concerns regarding their care options promptly.
  • Assisted with resolving customer complaints and conflicts related to the intake process.

Intake Coordinator

Brightstar Care Home Health
Lubbock, Texas
09.2024 - 12.2024
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
  • Adhered to confidentiality guidelines when handling sensitive information about clients.
  • Maintained accurate records of client intakes in electronic database system.

Intake Coordinator

Clark Outsourcing Company
Clark, Pampangga
03.2023 - 08.2024
  • Successfully managed the intake process for up to 90 new patients per month.
  • Developed and maintained relationships with referring providers and organizations.
  • Scheduled and confirmed patient visits and provided follow-up communication.
  • Collaborated with medical staff to ensure accurate patient information was collected and documented.
  • Ensured compliance with all Medicare, Medicaid, and other insurance regulations.
  • Developed and implemented new intake procedures to ensure efficient onboarding of new patients.

Virtual Medical Assistant

Xillium Professional Services
Bacolod City, Philippines
08.2021 - 03.2023
  • Created and maintained detailed documentation of customer support interactions, ensuring accuracy and quality.
  • Developed and managed efficient systems for tracking and organizing customer data.
  • Established and maintained working relationships with clients to ensure customer satisfaction.
  • Assisted clients with daily tasks such as scheduling appointments, managing emails, and providing customer service.
  • Answered patient inquiries regarding insurance, eligibility, and services.

Education

Bachelor of Science - Physical Therapy

Riverside College Incorporated
Bacolod City, Negros Occidental
07-2021

Bachelor of Science - Accountancy

Carlos Hilado Memorial State College
Bacolod City, Negros Occidental
04-2015

Skills

  • Patient intake management
  • Medical documentation
  • Appointment scheduling
  • Data organization
  • Customer service
  • Attention to detail
  • Cross-cultural sensitivity
  • Adaptability

Accomplishments

  • 3x Xillium Virtual Assitant of the Month
  • Brightstar Care Shining Star Award

Timeline

Intake Supervisor

Brightstar Care Home Health
01.2025 - 09.2025

Intake Coordinator

Brightstar Care Home Health
09.2024 - 12.2024

Intake Coordinator

Clark Outsourcing Company
03.2023 - 08.2024

Virtual Medical Assistant

Xillium Professional Services
08.2021 - 03.2023

Bachelor of Science - Physical Therapy

Riverside College Incorporated

Bachelor of Science - Accountancy

Carlos Hilado Memorial State College

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