Summary
Overview
Work History
Education
Skills
Timeline
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Mary Elizabeth

Hendersonville,NC

Summary

Professional Experienced Restaurant Manager and Coffee house Manager with a history of working in a high-paced work environment. Looking for a part-time position in a similar Environment for additional necessary household income. Seeking to find a steady part-time position with a reputable local bushiness.

Overview

4
4
years of professional experience

Work History

General Manager

Einstien Bagels
12.2010 - 03.2011
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Barista Shift Supervisor

Jittery Joe's Coffee
04.2008 - 12.2010
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Restaurant Team Member

Ancheaux Greek Restaurant
03.2009 - 09.2009
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.

Assistant Manager

Beezers Gourmet Sub
11.2006 - 01.2007
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service.

Education

Certified Nurses Assistant - Nursing

Orangeburg Calhoun Technical College
Orangeburg, SC
05.2010

Skills

  • Efficient multi-tasker
  • Training and coaching
  • Team Leadership
  • Customer Relations
  • Inventory Control
  • Staff Training

Timeline

General Manager

Einstien Bagels
12.2010 - 03.2011

Restaurant Team Member

Ancheaux Greek Restaurant
03.2009 - 09.2009

Barista Shift Supervisor

Jittery Joe's Coffee
04.2008 - 12.2010

Assistant Manager

Beezers Gourmet Sub
11.2006 - 01.2007

Certified Nurses Assistant - Nursing

Orangeburg Calhoun Technical College

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Mary Elizabeth