Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Misty Mathis

Bryant ,AR

Summary

Proven leader and efficient problem-solver, I excelled at Ozark Waffles by enhancing customer satisfaction and streamlining operations. My adeptness in time management and customer service significantly boosted team performance and sales. Known for reliability and an outgoing personality, I consistently met or exceeded management's performance metrics, fostering a collaborative and high-achieving environment.

Overview

1
1
Certification

Work History

Sales Associate

Ozark Waffles
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Grill Operator

Ozark Waffles
  • Cleaned and maintained kitchen equipment regularly.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Distributed food to team members with efficiency in high-volume environment.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Implemented effective inventory management practices to prevent shortages and minimize spoilage costs.
  • Streamlined kitchen operations by optimizing the preparation process for faster order fulfillment.
  • Maximized grill performance through routine maintenance and cleaning procedures.
  • Enhanced customer satisfaction by consistently preparing high-quality meals according to established recipes and guidelines.
  • Displayed adaptability during rush periods through swift decision-making abilities and prioritizing tasks effectively under pressure.
  • Trained new grill operators on workplace expectations and best practices, fostering a supportive team environment.
  • Maintained a clean and sanitary workspace, ensuring compliance with health department regulations.
  • Exhibited strong multitasking skills while managing multiple orders concurrently without compromising taste or presentation standards.
  • Consistently met or exceeded performance metrics set by restaurant management, demonstrating dedication to the role and exceptional work ethic.

Shift Supervisor

Ozark Waffles
  • Conducted regular inventory checks to maintain stock levels.
  • Developed training programs for new employees to enhance skills.
  • Trained staff on customer service best practices for improved interactions.
  • Facilitated team discussions to address challenges and implement changes.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.

Education

Home School After 10th Grade -

Bryant High School
Bryant, AR

GED - General Studies

Benton Adult Education
Benton, AR
12.2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Outgoing personality

Certification

Certified in serve safe thru the state of arkansas

Timeline

Sales Associate

Ozark Waffles

Grill Operator

Ozark Waffles

Shift Supervisor

Ozark Waffles

Home School After 10th Grade -

Bryant High School

GED - General Studies

Benton Adult Education

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Misty Mathis