Mary England
Gadsden,AL
Summary
Dynamic healthcare professional with extensive experience as a Registered Respiratory Therapist and Patient Care Coordinator, notably at Viemed. Proven track record in enhancing patient care through critical thinking and strong organizational skills. Excelled in clinical documentation and team collaboration, significantly improving treatment outcomes and operational efficiency.
Healthcare professional prepared for role with strong foundation in medical documentation and compliance. Known for meticulous review processes and ensuring accuracy of patient records. Collaborative team member committed to achieving precise results and adapting to changing needs. Skilled in medical terminology and data analysis.
Overview
14
14
years of professional experience
Work History
Regional Sales Coordinator
Viemed
05.2023 - Current
- Monitored daily sales performance and provided feedback to each team member.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Trained and mentored junior sales staff, leading to a stronger and more effective sales team.
- Maintained accuracy, completeness, and security for medical records and health information.
- Verified accuracy of patient information in medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Followed exact procedures for handling transfers and other releases of medical records.
- Researched and resolved medical record discrepancies.
Patient Care Coordinator
Viemed
06.2020 - 05.2023
- Worked with patients to schedule tests and procedures.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Assembled medical documents to support physician claims of medical necessity.
- Assure charts have appropriate ICD-10 code for billing purposes.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
Registered Respiratory Therapist
Gadsden Regional Medical Center
08.2011 - 06.2020
- Assessed, diagnosed, and treated breathing issues.
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Consistently responded within time limits to requests for respiratory assessments.
- Completed continued education units annually to stay current with respiratory therapy advancements and maintain compliance with administrative regulations.
- Maintained accurate patient records to track patients' medical history and treatment plans.
- Documented therapies and diagnostic tests in patient electronic records for use by care team.
- Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
- Led daily nursing rounds to assess patient progress and address any concerns.
- Utilized ventilators, monitors and infusion pumps following manufactures' guidelines.
Medical Liaison
Noland Long Term Acute Care Hospital
05.2019 - 05.2020
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled charts that accurately reflect condition and treatment required were medically necessary.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Established current company in Alabama.
- Educated company on state specific insurance plans.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to event marketing, sales and brand promotion.
Registered Respiratory Therapist Team Lead
Northeast Regional Medical Center
01.2011 - 05.2019
- Evaluated care policies using patient records and current research findings to develop better treatment.
- Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
- Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
- Assessed, diagnosed, and treated breathing issues.
- Managed and operated mechanical ventilators to deliver airway management.
Education
Associate of Science - Associates of Respiratory Therapy
Wallace State Community College - Hanceville
Hanceville, AL05.2012
Skills
- Strong clinical and critical thinking skills
- Ability to work in team environment
- Review medical records to ensure accuracy
- Familiar with CMS guidelines
- Strong organization skills
- Clinical Documentation
- Microsoft Excel
- Critical Care
- Judgment and Decision-Making
Timeline
Regional Sales Coordinator
Viemed
05.2023 - Current
Patient Care Coordinator
Viemed
06.2020 - 05.2023
Medical Liaison
Noland Long Term Acute Care Hospital
05.2019 - 05.2020
Registered Respiratory Therapist
Gadsden Regional Medical Center
08.2011 - 06.2020
Registered Respiratory Therapist Team Lead
Northeast Regional Medical Center
01.2011 - 05.2019
Associate of Science - Associates of Respiratory Therapy
Wallace State Community College - Hanceville
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