Mary Engstrom

We take care of members children from birth 14 yrs of age. We play with care for them change and feed them while their parents visit the Y.

• Implemented individualized treatment plans to enhance behavioral skills in clients.
• Collaborated with families to provide support and resources for effective therapy engagement.
• Monitored client progress and adjusted interventions based on behavior analysis results.
• Trained new staff on ABA techniques and compliance with therapeutic protocols.
• Developed educational materials to facilitate understanding of ABA principles among caregivers.
• Conducted assessments to identify client needs and inform tailored intervention strategies.
• Led team meetings to discuss client progress, share insights, and improve service delivery.

• Provided timely and accurate responses to customer inquiries across multiple communication channels.
• Assisted in resolving customer complaints, ensuring satisfaction and retention.
• Documented customer interactions in CRM system for future reference and analysis.
• Collaborated with team members to streamline processes and improve service delivery.
• Trained new representatives on company policies and customer service best practices.
• Analyzed customer feedback to identify trends and recommend improvements to services.
• Maintained up-to-date knowledge of product offerings to provide informed support to clients.
• Developed FAQs and troubleshooting guides to enhance self-service options for customers.