Mary Erickson
Manistique,MI
Summary
- The willingness to learn a new skill, and positive confident attitude
- Honest, dependable, hardworking
- works well by myself, and with a team
- self motivation
- oral and written communication
- long term employment intended
Overview
16
16
years of professional experience
Work History
Community Support Worker
Hiawatha Behavioral Health
Manistique, Michigan
04.2024 - Current
- Provided support to individuals with disabilities in activities of daily living.
- Assisted clients in developing life skills and independent living abilities.
- Conducted home visits to assess client needs and provide guidance and resources.
- Participated in team meetings, providing input regarding client care plans.
- Provided transportation for clients to various appointments or activities as required.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Monitored medications and assisted with medication administration as needed.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Provided emotional support and encouragement throughout treatment process.
- Responded quickly to emergency situations involving clients in order to protect their safety.
- Supported individuals with facility-based planned activities in home and community settings.
- Supervised community outings, enabling clients to achieve maximum personal independence.
Cashier
Lakeshore BP
Manistique, Michigan
01.2024 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
Dental Assistant
Sault Ste. Marie Tribe Of Chippewa Indians
Manistique, MI
04.2021 - 01.2024
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Maintained a neat, clean and organized environment throughout the office.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
Cashier/Customer Service
Sault Tribe Of Chippewa Indians Kewadin Casnio
Manistique, Michigan
07.2010 - 04.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Processed refunds for worn, damaged and broken merchandise.
Home Health Aide
Northwoods home Health and Hospice
Manistique, Michigan
01.2008 - 07.2010
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Prepared meals and snacks according to prescribed diets.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Recorded daily notes about client conditions, treatments provided and progress made.
- Engaged patients in recreational activities such as reading books or playing games.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained records of patient care, progress or problems to report and discuss observations.
Education
High School Diploma -
North Menominee County Community Schools
Powers, MI05-2019
Associate of Science - Office Assitant
Bay College
Escanaba, MISkills
- Behavioral support
- Budgeting and finance
- Goal Setting
- Relationship Building
- Effective Communication
- Multitasking
- Problem-solving
- Organizational Skills
- Self Motivation
- Written Communication
- Professionalism
- Excellent Communication
- Attention to Detail
- Active Listening
- Decision-Making
- Teamwork and Collaboration
Timeline
Community Support Worker
Hiawatha Behavioral Health
04.2024 - Current
Cashier
Lakeshore BP
01.2024 - 04.2024
Dental Assistant
Sault Ste. Marie Tribe Of Chippewa Indians
04.2021 - 01.2024
Cashier/Customer Service
Sault Tribe Of Chippewa Indians Kewadin Casnio
07.2010 - 04.2021
Home Health Aide
Northwoods home Health and Hospice
01.2008 - 07.2010
High School Diploma -
North Menominee County Community Schools
Associate of Science - Office Assitant
Bay College