Mary E. Rivera-Mendez
Ocala,Florida
Summary
Experienced leader with 15+ years in banking operations. Seeking a challenging role to utilize expertise in online and mobile banking operations, IT systems analysis, and customer-centric solutions. Proven track record of driving performance through strategic technical innovation, team development, and exceptional customer service. Dedicated to delivering impactful results in a forward-thinking organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Systems Analyst II, IT
Citizens First Bank Florida
06.2022 - Current
- Analyze, design, and implement advanced online banking systems and IT solutions to enhance functionality, security, and efficiency for the banking institution and its customers, ensuring seamless digital banking experiences
- Collaborate with cross-functional stakeholders—including developers, business units, and compliance teams—to gather detailed technical requirements, assess system capabilities, and provide strategic IT expertise to optimize online banking platforms
- Ensure the reliability, security, and scalability of online banking systems by conducting thorough system analysis, troubleshooting complex technical issues, and implementing robust solutions to mitigate risks and improve performance
- Manage and maintain a diverse portfolio of critical IT systems, including WaveCX Demos, Horizon XE, CashEdge/Encompass, NCR Voyix/Candescent, Partner Care, UI Testing on interfaces from DIIS to NIIS, Secure Support, and Wave 2 Branch & ATM Locator, ensuring system uptime, data integrity, and compliance with banking regulations
- Lead user interface (UI) testing and integration projects, bridging legacy systems (DIIS) with modern platforms (NIIS) to enhance interoperability and customer-facing digital services, reducing downtime and improving user satisfaction
- Develop and implement security protocols, including encryption and authentication measures, to safeguard sensitive customer data and comply with federal financial regulations, such as the Gramm-Leach-Bliley Act and CRA requirements
- Provide technical training and documentation for internal teams, improving adoption of new systems and reducing support tickets by 20% through enhanced user education and system optimization
- Monitor system performance metrics, utilizing analytics tools to identify bottlenecks, recommend upgrades, and drive continuous improvement in IT infrastructure supporting online banking operations
Branch Manager
Nicholas Financial
05.2021 - 10.2021
- Commuted over 200 miles weekly to secure contracts from dealerships, maintaining relationships with finance managers to provide subprime lending options for customers with low credit scores or past bankruptcies
- Managed a team including an Assistant Manager, administrative assistant, and collections staff to ensure daily sales, audits, and collection goals were met
- Coached the team daily on product knowledge and marketing strategies for personal and auto loans, targeting current dealers to achieve monthly and quarterly goals
Vice President, Branch Manager
FirstBank Florida
06.2013 - 04.2021
- Oversaw a branch portfolio of $150 million, achieving and exceeding annual deposit growth goals of $2 million through business deposits
- Surpassed loan goals of $1.5 million annually by cultivating new and existing relationships with realtors and networking groups
- Hired, managed, and developed a team of seven employees, conducting daily huddles, sales meetings, and weekly one-on-ones to meet individual and branch incentive goals while deepening customer relationships
- Participated in CRA-required community development activities, conducting two annual educational sessions on banking knowledge in low- to moderate-income areas through schools
- Recognized as Small Business Person of the Year by the Broward County Chamber of Commerce in 2017 and served as a board member for the Margate and Pompano Chambers of Commerce, acting as a community ambassador
Branch Manager III
Wells Fargo Bank
01.2009 - 07.2013
- Led and developed a team of 20 employees through coaching, promoting growth and performance
- Achieved a monthly DDA account goal of 345 (consumer and business combined) through external outreach at colleges, networking events, branch events, and referrals
- Motivated team members through daily huddles and monthly branch luncheons to celebrate goal achievements
Assistant Bank Manager
Bank of America
10.2007 - 01.2009
- Managed and coached a team of 23 employees, focusing on development to enhance their abilities and growth
- Established and managed sales processes, setting daily metric targets to meet financial center goals
- Conducted quarterly quality reviews and branch inspections to maintain operational standards
- Led the grand opening of a new banking center in the Galleria location, successfully onboarding new and existing team members and achieving business growth through effective coaching and engagement
Assistant Branch Manager
Washington Mutual Bank
07.2005 - 10.2007
- Hired into the Bank Management P.A.C.E
- Program, completing a 12-month training curriculum to become an Assistant Branch Manager
- Managed a staff of 12 employees in an Ocassio-style banking environment, achieving loan growth of $1.5 million monthly and deposit goals of $3 million (consumer and business combined)
Education
Licensed Health Insurance -
State of Florida
02.2025
Bank Management, P.A.C.E. Program -
Washington Mutual
11.2007
Cosmetology -
Sheridan Vocational Tech
Hollywood, FL01.1998
High School Diploma -
Cooper City High
Cooper City, FL06.1994
Skills
- Sales Growth
- Team Development
- Market Research
- Coaching & Training
- Operations Management
- Customer Service
- Product Introduction
- Budget Development
- Positive Attitude
- IT Systems Analysis
Certification
Florida Notary, Active for 15 Years
Timeline
Systems Analyst II, IT
Citizens First Bank Florida
06.2022 - Current
Branch Manager
Nicholas Financial
05.2021 - 10.2021
Vice President, Branch Manager
FirstBank Florida
06.2013 - 04.2021
Branch Manager III
Wells Fargo Bank
01.2009 - 07.2013
Assistant Bank Manager
Bank of America
10.2007 - 01.2009
Assistant Branch Manager
Washington Mutual Bank
07.2005 - 10.2007
Licensed Health Insurance -
State of Florida
Bank Management, P.A.C.E. Program -
Washington Mutual
Cosmetology -
Sheridan Vocational Tech
High School Diploma -
Cooper City High
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